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BD & Customer Service Representative - UK

4 months ago

London, UK, United Kingdom LONITE AG Part time

Lonité is a Swiss lab-grown diamond memorial jewelry company and, above all, a people business present in various markets worldwide. Our team is seeking a part-time BD & Customer Service Representative based in London. To ensure success as a customer service specialist, you must have expertise that results in excellent customer relationship management and a positive brand image. You will also support and work closely with our Global Head of Customer Service in Switzerland.


  • Our primary role is not to be dealers in the diamond trade but to
  • provide emotional support.
  • Our cremation diamonds and jewelry reunite our clients and their deceased loved ones by keeping them close to our hearts.
  • Moved by so many loving stories, our employees are dedicated to providing care and comfort to needy families.


ROLE AND RESPONSIBILITIES


  • Engage with customers by providing warm and sincere customer service.
  • Customer inquiries are managed from order placement until delivery.
  • Responding to customers' queries promptly and effectively via emails, phone calls, and Zoom meetings + office meetings (if a customer requests).
  • Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness and maintain a positive customer experience.
  • Support the logistic circuit development in your region.
  • Support the IT, Marketing, and Communication teams and activities to help boost sales and enhance customer experience.
  • Attend International Professional Fairs when scheduled to develop B2B opportunities for the company.
  • Documenting processes and logging technical issues and customer compliments and complaints.
  • Analyze customers' feedback on product ranges and new releases and prepare reports.
  • Keeping informed of industry trends and new CRM technologies.
  • Other duties assigned by the management.


QUALIFICATIONS AND EDUCATION REQUIREMENTS


  • A Bachelor's degree in marketing, communications, advertising, business management, or a related field is preferred.
  • At least two years as a Customer Service Specialist or a similar Customer support role.
  • Extensive experience gathering and interpreting customer experience information.
  • Knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office, Google Drive, and any CX or CRM software.
  • Exceptional interpersonal skills and a client-centered approach.
  • Excellent organizational and time management abilities.
  • Superb communication, collaboration, and problem-solving skills.
  • Able to work on weekends and retail hours.



Salary composition: hourly salary + commission + bonus