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Director of Rooms

3 months ago

South East London, UK, United Kingdom Sea Containers London Full time

A lifestyle Hotel based on London's eccentric South Bank. With over 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

As the Director of Rooms, you will play a pivotal role in ensuring the seamless operation of our guest accommodations and delivering an exceptional experience to our guests. This leadership position requires a strategic thinker with a passion for hospitality, outstanding organizational skills, and a commitment to maintaining the highest standards of service.

Key Responsibilities:

Rooms Division Management:

  • Oversee the day-to-day operations of Front Office, Housekeeping, Guest Services, and Concierge departments.
  • Ensure the delivery of exceptional service and a memorable guest experience.

Team Leadership:

  • Lead and inspire a dedicated team, fostering a positive and collaborative working environment.
  • Provide guidance and mentorship to department heads, promoting professional development.

Guest Satisfaction:

  • Monitor guest feedback and implement strategies to enhance guest satisfaction.
  • Address and resolve guest concerns in a timely and effective manner.

Revenue Optimization:

  • Collaborate with the Revenue Management team to implement strategies for maximizing room revenue.
  • Ensure effective inventory management and pricing strategies.

Training and Development:

  • Implement training programs to enhance the skills and knowledge of rooms division staff.
  • Conduct regular performance reviews and set goals for continuous improvement.

Quality Assurance:

  • Uphold and enforce quality standards in rooms division operations.
  • Conduct regular inspections to ensure cleanliness, orderliness, and compliance with brand standards.

Collaboration with Other Departments:

  • Work closely with Food and Beverage, Sales, and Marketing teams to ensure a cohesive and integrated guest experience.
  • Collaborate with Maintenance and Engineering for the upkeep of guest accommodations.

If you are passionate about shaping unforgettable guest experiences, driving operational excellence, and leading a dynamic team in the heart of the hospitality industry, we invite you to apply for the Director of Rooms position at The Sea Containers Hotel. Join us in creating exceptional moments and setting new standards in hospitality.

Salary: Competitive + Bonus

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

* Guest experience including dinner and drinks
* Five complimentary nights a year at any of our hotels
* Friends and family discounts across our hotels
* 50% discount in our restaurants and bars
* Discounts in our spa and cinema
* Contribution towards Health - Cash Plan
* Life Assurance
* Length of service incentives (additional holiday)
* Bespoke training programmes
* Free meals on duty
* Incentives such as Ride-to-Work and season ticket loan
* Quarterly employee award ceremony and company staff parties
* Perkbox offering retail discounts
* Employee assistance programme


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