Documentation Specialist

2 weeks ago

London, UK, United Kingdom Owen Reed Full time

We are looking for a Document Centre Specialist to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience.


About the Role


• Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.

• To serve as a key client interface for Document Centre services.

• Keen to be flexible and in possession of excellent MS Office skills.

• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.

• At least 3 years' experience working within the document production field.

• Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients.

• Develop and maintain relationships with team and key stakeholders.

• Ongoing personal development both soft and hard skill, plan for development where needed.

• Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.

• Liaise effectively with Document Centre Manager as required.

• Reports to: Shift Team Lead

• Hours of work: 18:00-02:00

• Location: Homeworker


About You


• Excellent MS Office skills, including Word, PowerPoint and Excel.

• Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.

• Must show initiative and good judgment and be able to work independently.

• Must have the ability to concentrate in an environment of multiple demands and distractions.

• Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.

• Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment.

• Must engender a culture of professionalism, superior customer service, and accountability within the team.

• Able to work effectively with colleagues of all levels in an organisation.

• Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.

• Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.

• Demonstrates high level of personal and professional integrity.

• Develop an in-depth knowledge firm's branding guidelines.

• Motivation to continually improve core software-skills, to meet and accommodate the client's changing requirements.

• Excellent accuracy and close attention to detail and adhering to the companies best practice.

• Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach.

• Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise.

• Positive with a can do attitude, willing to problems solve where needed.

• Dependable and willing to go the extra mile where needed.

• Self-motivated to ensure skills and technology familiarity and kept up to date.

• At least 3 years' previous document production experience in a professional service environment.

• Prior experience in a legal production environment with workflow management is an advantage.

• Excellent working knowledge of document production practices and technologies.

• Advanced technical knowledge.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:


• Competitive basic salary (reviewed annually)

• Flexible, hybrid working policy

• Generous bonus scheme

• Up to 25 days holiday (rising to 28 days with service)

• Holiday exchange scheme

• Private medical insurance

• Enhanced parental leave

• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

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