Client Success Manager

3 weeks ago


Liverpool UK, Merseyside, United Kingdom Inside Global - Outbound Lead Gen & SDR Experts Full time

Company Description

Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from Global brands such as Google, Oracle and HPE to AI start-ups.


As a result of demand and growth, we're looking for a talented Client Success Manager to join the team in Liverpool.


Role Description

The Client Success Manager will be responsible for;


• Project manage campaigns, from set-up right the way through to renewal and growth

• Manage first level contact with clients on a daily basis over phone and email

• Create campaign status reports - both internally and externally

• Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings

• Liaise internally with Client Success Administrators, Account Directors and Co-Founders

• Work with the service delivery team to provide from clients

• Check accuracy of work and feedback any changes needed prior to it becoming client facing

• Have a good understanding on your clients’ objectives, internal marketing & sales strategy and plans and how it relates to our work

• Retain 100% clients through consistent project management, effective programme management, optimisation, amendment and suggestions

• Proactively demonstrate and communicate to clients where we are having success and where we can improve each day, week and month

• Assist with commercial conversations and actions

• Escalate big upsell opportunities to your Account Directors and Co-Founders



Qualifications

  • Customer Satisfaction and Customer Retention skills
  • Analytical Skills
  • Relationship Building
  • Customer Service
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize effectively
  • Highly organised
  • Experience in B2B tech or sales development industry is desirable but not necessary
  • A bachelor's degree in Business, Marketing, or related field is desirable but not necessary


Role Details

  • Full-time on-site, 0830 - 1730
  • City centre location
  • Fun, growing company
  • Exposure to great clients
  • Uncapped commission package
  • Clear career progression


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