Trade Support Analyst
3 days ago
The Client
My client has developed a digital asset trading infrastructure catered specifically for institutional investors. Their solution includes an end to end platform that seamlessly integrates with global crypto exchanges, custodians, and liquidity providers, utilising a unified API and a user-friendly web-based application.
The Role
My client is a seeking a Trade Support Analyst to join their team in London. The ideal candidate would be someone with hands on experience supporting trading systems, has a keen interest the digital asset industry and wants to grow within a company.
Skill & Experience
- 1-2 Years experience supporting financial trading systems and/or software
- Knowledge of the full front-to-back trade processing cycle, including pre and post trade
- Interest in Product and Engineering
- Keen interest in blockchain technology and cryptocurrency
- A strong team player with the capacity to function effectively under pressure
- Previous internships or practical experience in a similar position would be highly desirable
- Experience working on weekend support advantageous
- Experience with other asset classes advantageous
- SQL (Desirable)
Responsibilities
- Assist customers by investigating, troubleshooting, and resolving their issues through live chat and email support.
- Support clients with P&L, Trades, Positions and Risk reconciliation
- Involvement in coordinating and implementing the OMS/EMS Platforms
- Interact with clients and work together with third parties and partners as needed to provide feedback on their products and services.
- Provide input to product and engineering teams regarding technical issues.
- Collect customer needs and communicate suitable technical and non-technical remedies.
- Help with customer onboarding and foster customer relationships
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