Operations Manager

4 weeks ago

UK, UK, United Kingdom Grafterr Full time

About Grafterr


We’re a fast-paced, energetic tech company full of talented and determined individuals. Our SaaS + FinTech products are a game changer for our customers We’ve created awesome digital ordering, payments & business management tech, that helps hospitality providers, including restaurants, takeaways, pubs and bars, absolutely rock their customer service, generate more sales and make running their businesses easy as pie

This is an amazing opportunity for someone who is looking to join a disruptive, rapidly growing business and wants to develop their knowledge and propel their career to new heights.



Job Summary:

As our Operations Manager, you’ll play a crucial role in managing the business’s day-to-day operations across our multiple departments and you’ll support the Senior Management Team in making sure each department is running smoothly and has the resources they need to be as successful as possible.



Ops Manager Responsibilities:

This is a varied role with a wide range of responsibilities, you’ll need to be organised, driven and passionate about building a successful business.



Your responsibilities will include:

  • Supervising & executing day-to-day operations and the office’s administration works
  • Developing, reviewing and improving policies, procedures and administrative systems
  • Ad-hoc HR duties including recruitment, training of new employees, reference collection, induction, updating the company databases, HR employment policies and employee wellbeing
  • Being fully responsible for Health & Safety and implementing necessary measures to improve health & safety at work
  • Ordering & maintaining essential office supplies
  • Work with our hardware and warehouse team to develop and manage supplier relationships and maintain our overall hardware supply chain
  • Planning, scheduling and promoting office events including conferences, trade shows, interviews, meetings, orientations and training sessions
  • Assisting CEO and COO in business development duties including, but not limited to; research, information gathering, project management, proposal writing, negotiations, contract management, awards participation and dealing with stakeholders.
  • Working with our product dispatch team to conduct hardware stock counts on a weekly basis
  • Providing admin support to the corporate board which meets quarterly
  • Providing admin support to the management team to achieve company objectives, goals and targets
  • Management of Accounts, invoices and book-keeping
  • Management of staff hours, rotas and payroll management
  • Communicate and Coordinate with customers for accounting queries
  • Ensure that results are measured against standards while making necessary changes along the way
  • Allocate tasks and assignments to subordinates and monitor their performance
  • Perform reviews and analysis of special projects and keep the management team properly informed
  • Ensure security, integrity and confidentiality of data
  • Ensure the company complies with all legislations including data protection, health & safety, employment law and all other company legislation



Essential Skills:

We’re a passionate business with a talented team. We believe in people, not qualifications and we need everyone in our team to be driven and determined to achieve big things

The ideal candidate will have the ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

  • You’ll need to have proven business or operations management experience
  • You’ll need to be confident in your abilities and be able to work without supervision
  • Experience in stock and/or supply chain management would be beneficial
  • You should have experience in contracts management, HR and payroll
  • You’ll need to have killer negotiating skills to make sure we’re always getting a great deal
  • Excellent organisational and IT skills
  • Willingness to learn, develop and grow with the company
  • Excellent English, both written and spoken
  • Taking responsibility, proactively solving problems and getting things done
  • Be passionate, enthusiastic and motivated
  • You'll need to work under pressure and be smart with your time
  • Self starter, quick learner and highly organised
  • We’re a fun, relaxed business so you need to be easy to work with, have a great personality and you’ll get bonus points if you have a great sense of humour



What we offer in return for your hard work:

  • Competitive salary with regular reviews
  • An employee share scheme - you’ll own a part of our company
  • A fun and relaxed working environment where you're encouraged to develop
  • Opportunity to shape the company and directly influence our success
  • Own your workload You’ll have full management of business operations
  • Great opportunities for career development and promotions into senior management positions. We’ll work with you to help shape and develop your career
  • Paid training courses to help you learn and develop new skills
  • Flexible working hours and hybrid working
  • We have an office dog - (A cockapoo called Taxi)
  • Office perks such as table tennis, office drinks, game consoles, darts, free food
  • Flexible hours and casual dress code
  • Regular office socials including weekly 5-aside, Fringe Shows, nights out, office lunches, table tennis competitions

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