CRM Manager- MS Dynamics

3 weeks ago


London, UK, United Kingdom Carousel Consultancy Ltd Full time

CRM Manager - MS Dynamics - City Law Firm - 12 month FTC - London / Hybrid Working - Competitive Salary + great benefits


  • CRM Analyst / Manager needed for 12m FTC
  • Marketing and Business Development department
  • MS Dynamics / Peppermint experience required
  • Competitive salary, dependent on experience
  • Hybrid working offered: 2-3 days in the office per week


We have a great opportunity for an experienced CRM Analyst / CRM Manager, with knowledge and experience of Peppermint / MS Dynamics, to join a leading City law firm on a 12 month FTC.


Working collaboratively with the Head of Digital Marketing, Co-CMO’s and other key stakeholders, the CRM Manager will supervise the implementation, maintenance and best practice use of the firm’s CRM system, as well as optimising the use of LI Sales Navigator licences to maintain data quality in the CRM.

This is a hand-on role where you will be responsible for monitoring and ensuring data quality as well as analysing and resolving CRM program issues.


In a nutshell: We’re looking for a highly experienced MS Dynamics user (experience with Peppermint is advantageous), with proven experience in overseeing the direction, development and implementation of CRM software solutions, and strong knowledge of data management.



What’s on offer?

Our client is extremely proud of their unique culture and fun, fast-paced environment; they truly value their employees, providing the support, management and training opportunities individuals need to reach their full potential and ambitions.

  • Competitive salary (dependent on experience)
  • Hybrid working - 2-3 days per week in the office
  • Discretionary bonus schemes
  • 25 days annual leave
  • Life Insurance
  • Private Healthcare
  • Pension Scheme
  • Gym Subsidy

And more



Key responsibilities as the CRM Manager will include:


  • Working with the wider BD team to ensure data integrity and operational processes supported by the CRM
  • Working with the digital team, Implementing and maintaining marketing analytics dashboards and on-going activity reporting
  • Investigating and fixing fields that have become outdated
  • Working with the development team to design and implement the roadmap of improvements
  • Working withe end-users and developers to define and evolve the backlog of functionality requests
  • Gathering, analysing and defining end-user requirements for CRM data access and usability
  • Supporting the development and implementation of a comprehensive CRM strategy
  • Collaborating with analysts, developed and system owners in the testing of the new CRM programs and applications
  • Conducting research on new and emerging CRM technologies

And much more.



What we’re looking for:


  • Extensive CRM system experience in a professional services environment (law firm is desirable)
  • MS Dynamics knowledge and hands-on experience is essential (Peppermint is advantageous)
  • Proven experience in overseeing the direction, development and implementation of CRM software solutions
  • Hands-on experience with automated software management tools
  • Strong knowledge of CRM software quality assurance best practices and methodologies
  • Strong knowledge of data management including data capture, warehousing, segmentation, mining, storing, cleansing and security
  • Excellent communication skills and the ability liaise at all levels (spoken and written)
  • Highly organised, proactive self-starter
  • Excellent attention to detail and accuracy
  • Available imminently and able to commit to a 12 month FTC



Interested in this CRM Manager contract role?

If this contract role is of interest to you and you have the experience that we’re looking for please submit your CV ASAP, quoting ‘DH - MS Dynamics CRM Manager - City Law Firm’


  • Business Analyst

    2 weeks ago


    London, UK, UK, United Kingdom GIOS Technology Full time

    We are hiring for Business Analyst - MS Dynamics Location: London/Southampton - 2 days Per week in officePrior experience working with MS Dynamics or similar CRM systems is highly desirable.Proven ability to analyze complex data and system logic to inform the design and functionality of online forms.Demonstrated flexibility in managing changing project...

  • CRM Manager

    1 month ago


    London,, UK, United Kingdom Blue Legal Full time

    An award-winning national law firm is looking for a CRM Manager to join one of their regional offices for a 12-month contract. The Interim CRM Manager will be a key member of the Marketing Communications team, responsible for the implementation, maintenance, and optimal use of the firm's CRM system, Peppermint/Microsoft Dynamics. The role involves...

  • CRM & Data Manager

    3 weeks ago


    London,, UK, United Kingdom Crowe UK Full time

    About CroweCrowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140 countries and across more than 800 offices globally.Our vision is to be recognised as essential to...

  • CRM Manager

    3 weeks ago


    London,, UK, United Kingdom Bodhi Full time

    Are you passionate about driving customer engagement and retention? Do you excel at creating impactful marketing campaigns and analysing data to enhance performance? If so, we’d love to hear from you!About the Role:As our CRM Manager, you’ll be responsible for developing and executing CRM strategies to boost customer engagement and retention. You’ll...

  • CRM Manager

    2 months ago


    London, UK, UK, United Kingdom Zachary Daniels Full time

    CRM Manager | Premium Ladieswear Brand | London/Hybrid | Up to £65k Basic Are you passionate about fashion and customer engagement? Do you have a flair for crafting unforgettable customer journeys? Join our client, a growing premium ladieswear brand known for elegance, quality, and innovation. We're on the lookout for a dynamic CRM Manager to take...

  • CRM Manager

    2 weeks ago


    London, UK, United Kingdom REGENT'S UNIVERSITY LONDON Full time

    Regent's University London is a private university with a stunning Central London campus, right in the heart of Royal Regent's Park. Salary range: from £36,159 to £43,685 per annum (dependent on skills, experience and qualifications) Grade: G Hours: 35 per week Contract type: Vacancy Reference: 24/63 Closing date: Midnight, Tuesday, 24th September...

  • CRM Manager

    1 month ago


    London,, UK, United Kingdom Socium - Teams Done Differently Full time

    Are you interested in working for a market-leading FinTech? THE number one in their space!!Role:They're seeking an ambitious CRM Manager with a passion for putting the user first. You’ll prove crucial to the development of cross-channel monetisation strategies and messaging that brings their product experience to life in a customer first approach....

  • CRM Manager

    5 days ago


    London,, UK, United Kingdom Jamie Miller Recruitment Full time

    Our client, a market leading global business with an exciting data journey ahead are looking for a CRM Manager. This is an amazing opportunity for someone to lead the CRM function.THE ROLE OF CRM MANAGER:Specify, communicate, and measure against key CRM KPIs to drive improvements across CRM performance (incl. email performance & retention strategies)Create,...

  • CRM Manager

    1 month ago


    London,, UK, United Kingdom The Engage Partnership Recruitment Full time

    CRM Manager - London / Hybrid / £45k-50kCurrently on he hunt for a CRM manager that has experience within the luxury/fashion retail space. The aim of the game for his role is to build stronger relationships with their customers, increase engagement, retention and customer value, through effective CRM strategies and data driven insights. *No Sponsorship...

  • CRM Manager

    3 weeks ago


    London,, UK, United Kingdom Miller Byrne Full time

    Our client, a market leading global business are looking for a CRM Manager for their London head office. THE ROLE OF CRM MANAGER:Specify, communicate, and measure against key CRM KPIs to drive improvements across CRM performance (incl. email performance & retention strategies)Create, enhance, and maintain automation using nurturing workflowsWork with the...


  • London, UK, United Kingdom E.ON Next Part time

    Bringing that feel-good energy.We''re the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We''re moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.We’re also here to make this whole energy thing way easier for...


  • London,, UK, United Kingdom Verto Full time

    At Verto, we’re passionate about helping businesses in Emerging markets reach the world. What first started life as a FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets.We believe that where you do business shouldn’t determine how...

  • CRM Manager

    5 days ago


    London,, UK, United Kingdom Smarkets Full time

    Who are we?Smarkets is a betting exchange for sports and political trading that has handled over £29 billion in volume since 2010. Our company mission is to fix the betting industry with the best products and best prices. We are upending the sports betting industry by growing a transparent platform that offers the best value for bettors, with the fairest...


  • London,, UK, United Kingdom Management Dynamics Full time

    Have you ever wondered how companies create and deliver exceptional customer experiences? Do you thrive in a dynamic and collaborative environment? Are you looking to start your career, or have you graduated from Uni and your first role isn’t what you thought it would be? If any of these resonate with you, then we have an exciting opportunity for you to...

  • CRM Manager

    3 weeks ago


    London,, UK, United Kingdom Better Placed Ltd - A Sunday Times Top 10 Employer in 2023! Full time

    We're looking for a CRM Manager for a client based in London. Ideally you'll have a good 2-3 years + experience and an understanding of loyalty schemes and how to grow and segment databases. They need someone who is proactive, energetic, forward thinking and able to manage their own workload and be able to attend their London offices 2 x days per...

  • CRM Manager

    3 weeks ago


    London, UK, UK, United Kingdom Pivotal London Full time

    CRM Manager Tech Marketplace Start-Up Do you want to work at a rapidly growing, digital first brand? This is an opportunity to work alongside & learn from a team with a track record working at high-growth start-ups at a business with enormous upside potential. They are looking for a CRM Manager who wants to develop into a cross channel role. The Role: As CRM...

  • Dynamics Developer

    3 weeks ago


    London,, UK, United Kingdom Computappoint Full time

    Job Title: Dynamics 365 Developer Job Type: Fixed-term contractRate: £82,000 + bonus + benefits Duration: 2 yearsHybrid Model: 30% onsite, 70% remoteOffice Location: London (City)About the Client and Role:My client, a leading global law firm, is looking to hire an experienced D365 Developer to develop and customise solutions within the Dynamics 365...

  • CRM Manager

    5 days ago


    London,, UK, United Kingdom Meraki Talent Ltd Full time

    CRM Manager (Change) Permanent RoleLondon – OnsiteUp to £65,000Posted: 09/09/24CVs by: ASAPStart date: Sep – Dec 24A fast-growing financial services company is seeking an experienced CRM Manager who has experience working on Projects / Change to lead the sourcing and implementation of a new CRM solution. This role is based in London and will be critical...

  • CRM Product Manager

    1 week ago


    London,, UK, United Kingdom EC1 Partners Ltd Full time

    Senior Product Manager - CRMOur client is a leading financial services provider, who is looking for someone to lead the development of their CRM platforms, in a hands on role. What you will be doing:Developing the product strategy and roadmap for CRM innovation Build out the cornership of CRM / Salesforce offeringEstablish future functionality (particularly...

  • CRM Project Manager

    3 days ago


    London,, UK, United Kingdom Apollo Solutions Full time

    My client, a leading FX payments company, is seeking to hire a hands-on CRM Project Lead to lead the sourcing and delivery of their CRM Solution. The right candidate will have the ability to engage and manage multiple senior stakeholders across different levels of the organisation, and to effect change by bringing them along on the journey.Main duties:•...