Head of Community Engagement
2 weeks ago
Job Description
It’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.
We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.
Term: Permanent
Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.
What exactly will you be doing?
As the Head of Community Engagement at our organisation, you will be responsible for growing our membership population and fostering a strong sense of community amongst members and students. Your role will involve developing and delivering programmes and experiences that encourage community interaction, collaboration and advocacy, while boosting our brand reach. You will lead on establishing, maintaining and growing member and student ambassador programmes, championing the value of our community. Working closely with other teams, you will strategically align community engagement efforts to maximise their impact across the organisation.
Major objectives
Your major objectives will include:
- Shape the future of our organisation by spearheading innovative community engagement strategies
- Create unforgettable experiences that bring our vibrant community together
- Develop valuable partnerships to expand our reach and influence in the accounting world
- Build and nurture thriving online communities that become go-to hubs for knowledge sharing
- Cultivate a network of passionate ambassadors who champion our brand
- Reimagine and revitalise our branch network for the digital age
- Directly influence our programmes and services by amplifying member and student voices
What are we looking for?
We are seeking a qualified professional with:
- Extensive knowledge of professional membership organisations and networks
- Strong understanding of community management theory and practice
- Excellent stakeholder engagement and relationship management skills
- Proven experience in community management and development
- Track record of managing professional member networks and communities
- Experience in building and managing commercial partnerships
- Ability to oversee and deliver large-scale, high-impact brand-building events
- Experience in growing and managing brand ambassador programmes and professional networks
- Strategic and creative thinking with a positive 'can-do' attitude
- Strong customer focus and ability to lead across teams
- Excellent communication and presentation skills
- Data analysis and visualisation capabilities
- Membership of a relevant professional association or membership body (desirable)
This role offers an exciting opportunity to shape and grow our community engagement strategy, driving membership growth and fostering a strong sense of belonging among our members and students.
What are the benefits?
We believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:
- Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
- 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
- Great pension scheme, life assurance, and critical illness cover.
- Health cash plan.
- Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
- Regular wellbeing initiatives.
- Cycle2Work scheme and much more.
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