Head of Community Engagement

2 weeks ago


London UK, UK, United Kingdom DiverseJobsMatter Full time

Job Description


It’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.


We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.


Term: Permanent

Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.

What exactly will you be doing?


As the Head of Community Engagement at our organisation, you will be responsible for growing our membership population and fostering a strong sense of community amongst members and students. Your role will involve developing and delivering programmes and experiences that encourage community interaction, collaboration and advocacy, while boosting our brand reach. You will lead on establishing, maintaining and growing member and student ambassador programmes, championing the value of our community. Working closely with other teams, you will strategically align community engagement efforts to maximise their impact across the organisation.


Major objectives


Your major objectives will include:


  • Shape the future of our organisation by spearheading innovative community engagement strategies
  • Create unforgettable experiences that bring our vibrant community together
  • Develop valuable partnerships to expand our reach and influence in the accounting world
  • Build and nurture thriving online communities that become go-to hubs for knowledge sharing
  • Cultivate a network of passionate ambassadors who champion our brand
  • Reimagine and revitalise our branch network for the digital age
  • Directly influence our programmes and services by amplifying member and student voices

What are we looking for?


We are seeking a qualified professional with:


  • Extensive knowledge of professional membership organisations and networks
  • Strong understanding of community management theory and practice
  • Excellent stakeholder engagement and relationship management skills
  • Proven experience in community management and development
  • Track record of managing professional member networks and communities
  • Experience in building and managing commercial partnerships
  • Ability to oversee and deliver large-scale, high-impact brand-building events
  • Experience in growing and managing brand ambassador programmes and professional networks
  • Strategic and creative thinking with a positive 'can-do' attitude
  • Strong customer focus and ability to lead across teams
  • Excellent communication and presentation skills
  • Data analysis and visualisation capabilities
  • Membership of a relevant professional association or membership body (desirable)


This role offers an exciting opportunity to shape and grow our community engagement strategy, driving membership growth and fostering a strong sense of belonging among our members and students.


What are the benefits?


We believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:

  • Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
  • 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
  • Great pension scheme, life assurance, and critical illness cover.
  • Health cash plan.
  • Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
  • Regular wellbeing initiatives.
  • Cycle2Work scheme and much more.


  • UK, UK, United Kingdom Meredith Brown Associates Ltd Full time

    An exciting opportunity to join this purpose driven responsible investor within a Marketing Communications support level role. Reporting to the Head of Communications and Engagement, the Communications Officer will work closely with the Communications team to deliver the Company’s events, internal communications and support the delivery of a wide variety...


  • UK, UK, United Kingdom WaterBear Network Full time

    WaterBear is a community storytelling network that brings entertainment and action together. Through award-winning storytelling, curating opportunities to learn and act, and building a global community, we define a new category in media that aims to create global impact through collective agency. We’re looking for a dynamic Community Engagement Manager to...


  • UK, UK, United Kingdom Totum Partners Full time

    We are pleased to be working with an ambitious and value-driven law firm on a search for a dynamic and experienced Head of Marketing and Communications. This role will lead and manage the firm’s strategic and day-to-day marketing communications. This is a high-profile role with the opportunity to make a significant impact by enhancing internal and external...


  • UK, UK, United Kingdom HAYS Full time

    Your new company My client are a joint venture between two industry-leading facilities management specialists, brought together to modernise the lived experiences of our Armed Forces. The job of Communications & Engagement Manager is a 6 month fixed-contract to support the mobilisation of a new contract and will be required to be very visible on sites across...


  • UK, UK, United Kingdom MarkJames Search Full time

    Our client, a well known organisation in the travel industry, is currently hiring for an Operational Impacts and Community Engagement Lead, to lead the delivery of engagement with local community stakeholders on key operational impacts, in particular noise and airspace change.ResponsibilitiesProvide strategic advice across the business on all external...


  • UK, UK, United Kingdom Pallot Cook Consulting Full time

    Role | Community Engagement Coordinator Responsibilities | Coordinating engagement initiatives across our business and schools Based | Waterloo / hybrid.⌚ Full-time | 40 hours per week (9am-6pm) Salary | £28,000Our client is looking for a Community Engagement Coordinator who is passionate about sustainability, if you are creative and have an interest in...


  • UK, UK, United Kingdom Tate Recruitment Full time

    Role: Internal Comms and Engagement Manager (12 Month Contract) Salary: 55K – 60K Location: London Hybrid (2 days in the office) Tate are pleased to present this excellent opportunity for an Internal Comms and Engagement Manager join our client who are a leading organisation making great advancement in achieving Net Zero Plans. As Internal Comms and...


  • West Midlands, UK, UK, United Kingdom Echo Talent Full time

    Head of Customer Voice & EngagementDrive customer change within the housing communityReport directly to the board and senior stakeholdersLead a dynamic team / Enjoy a flexible hybrid working modelAbout the CompanyWe are excited to recruit for a company renowned for its dedication to creating a safe and supportive environment for everyone who accesses their...


  • UK, UK, United Kingdom Orri Full time

    Why Orri? Orri is an ambitious, young, fast-growing company committed to changing the way we treat eating disorders in the UK. We are looking for a Head of Marketing to join our growing team.At the heart of our approach is a commitment to working collaboratively; providing expert, evidence-based and innovative treatment with kindness and compassion at its...


  • London, UK, UK, United Kingdom Head Resourcing Full time

    VMware Network Solutions Architect required for our Consultancy client for an initial 3-month engagement to work on VMware NSX-T deployments within complex, largescale client environments.The role will be predominantly remote with occasional travel to client locations in London and other sites across the UK for workshops. Candidates will also be required to...


  • UK, UK, United Kingdom Smart Data Foundry Full time

    About Smart Data FoundrySmart Data Foundry has a purpose to unlock the power of financial data as a force to improve people’s lives.What we doWe enable the research ecosystem to flourish through the provision of research ready real financial data.We create data-driven insights based on real financial data, that identify areas to inform policy change and...


  • London, UK, UK, United Kingdom Legal & General Full time

    Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.Our Group Functions provide the...

  • Head of Brand

    3 months ago


    UK, UK, United Kingdom Luupli Full time

    Job descriptionAbout Luupli:Luupli is a trailblazing social media platform that champions equity, diversity, and inclusivity at its core. Grounded in the belief that social media can serve as a potent catalyst for positive change, we are steadfastly committed to crafting a platform that not only amplifies the voices of creators and businesses but also drives...


  • London, UK, UK, United Kingdom DiverseJobsMatter Full time

    JOB DESCRIPTIONABOUT THE ROLEWe are currently recruiting for a Public Affairs and Stakeholder Engagement Manager to join our team in London. Reporting to the Head of Public Affairs and Stakeholder Engagement, the key purpose of this role is to support our development of relationships with Political Stakeholders, Industry and Disability Groups.This is a...


  • UK, UK, United Kingdom Proximity Recruitment Full time

    Proximity Recruitment are searching for a talented Internal Communications Manager to join a strong, global business in Nottinghamshire.This high-profile role spans UK & US workforces in elevating internal communications with consistent & strategic messages in a people led organisation. The successful candidate will have capacity to be creative & with...

  • Head of CRM

    4 days ago


    UK, UK, United Kingdom BettingJobs Full time

    BettingJobs are working with a leading online casino operator, who offer a dynamic range of gaming products, exceptional customer service, and a commitment to innovation. They are looking for a passionate and experienced Head of CRM to lead their customer relationship management strategies and elevate their player engagement to new heights.As the Head of...


  • London, UK, UK, United Kingdom The School of Life Full time

    Reports to: Brand Director Responsible for: Customer Marketing Manager, Partnerships Marketing ManagerSalary: £65-70k dependant on experienceLocation: London WC1 (hybrid)We are a passionate group of people on a mission to bring about healing, growth, calm and self-understanding. We derive our ideas from psychology, psychotherapy, philosophy, art and...


  • UK, UK, United Kingdom Madison Hive Full time

    Role: PR and Communications Manager Location: London (hybrid)Our London based client stands is one of the UK's leading privately-owned property and urban regeneration companies, looking to hire a PR and Communications ManagerTheir diverse portfolio spans residential, workspace, education, retail, hospitality, and leisure sectors. Committed to enhancing...


  • London, UK, United Kingdom Meredith Brown Associates Full time

    Key Responsibilities: Play a pivotal role in evolving the company’s engagement and communications function. Work with the Head of Communications and Responsible Investment Manager to deliver the wider communications activity communications including press content, web copy & case studies, internal event presentations, conferences, awards and media work....

  • Engagement officer

    4 weeks ago


    UK, UK, United Kingdom HAYS Part time

    Job Title: Engagement OfficerWork type: HybridSalary: £18.76 per hourPart time: 3 days a weekThe Engagement Officer plays a crucial role in supporting the Area Marketing and Communications Manager, Advisors, and the broader team. Some travel will be required, mainly across the North West and West Midlands Area. This may involve occasional weekend work when...