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Ecommerce Manager
2 months ago
We are hiring Could this be you? We’d love to hear from you if it is.
Ecommerce Manager
The Ecommerce manager oversees and drives the businesses online sales strategy, ensuring a seamless and engaging customer experience. The role involves managing the eCommerce website, developing and product campaigns, analysing data to optimise performance, and coordinating with various teams to ensure product availability and website functionality.
About the Company
OddBall’s is one of the UK’s most vibrant and distinctive underwear brands, offering high quality underwear and associated products via its online marketplace and is currently one of the fastest growing e-com brands in the Northeast.
With over 300 sleek underwear designs, cutting-edge sportswear, and accessories that turn heads, we're the go-to brand for those who appreciate quality and style. But it's not just about looking sharp; it's about doing good too. We now donate to, support and make underwear for some brilliant charities – and have donated over £950,000 since 2014. Our aim is to donate over £1,000,000 to charities by the end of 2024.
In the sports arena, we've forged partnerships with the heavyweights - The British & Irish Lions, England Rugby, and a lineup of top-tier teams. We play hard, and we win big.
Key Responsibilities:
· Oversee the day-to-day management of our website, ensuring a seamless user experience, that the website is user-friendly, visually appealing, and easy to navigate
· Manage online product listings, ensures accurate and attractive product descriptions and images, and strategically places promotions and featured products on the website
· Monitor online inventory levels, coordinate with internal teams, and uses inventory management systems to ensure stock availability and minimise stock outs or overstock situations
· Understand our sales performance; identify any seasonal patterns, top performers, underperforming products
· Optimise and adjust site pricing based on the weekly sales data
· Managing price changes across our site during Sale periods, carry out regular checks to ensure all product data is accurate and up to date
· Liaise with in-house creative and key stakeholders to ensure all specific on-line products are launched on-time and with appropriate content / messaging, using responsive design for optimal performance across devices
· Provide regular reports against agreed KPI’s and use findings to make improvements on identified metrics
· Implement testing framework to monitor all site changes to minimise risk and improve user experience and revenue
· Spend regular time to optimising paid-for apps and work closely with external suppliers to ensure optimal site performance across product upsell, cross sell and data collection
· Using insights, data analysis, tool reviews and industry reading to put forward regular recommendations to improve our site performance and drive revenue
· Ensure our subscription products are all available, up to date and has good presence across the site
· Line management of junior team members
The successful candidates’ skills & qualifications
· Bachelor’s degree in marketing, Business, or a related field
· 4+ years of experience in ecommerce management, preferably within a fast-paced retail environment
· Proven track record of driving online sales growth and achieving revenue targets
· Familiarity with A/B testing and conversion rate optimisation techniques
· Ability to interpret data, generate insights, and make data-driven decisions
· Strong organisational skills to manage multiple projects simultaneously and meet deadlines
· Experience with ecommerce platforms, ideally Shopify Plus and digital marketing tools (e.g., Google Analytics)
· As the “Store Manager” you will capitalise on commercial opportunities to generate more sales
· Excellent verbal and written communication skills to effectively collaborate with cross-functional teams
· Creative mindset to develop and implement innovative ecommerce strategies
· Meticulous attention to detail to ensure accuracy and quality in all aspects of ecommerce management
· Strong problem-solving skills to address challenges and identify effective solutions
Our values
Smile: OddBalls and smiling go hand-in-hand the perfect combination for a great working environment.
Family: We support each other to achieve their professional goals and include everyone.
Quality: We pride ourselves on the quality of our products and customer service. Join our league of dedicated professionals who are committed to excellence and innovation.
Cause: We raise awareness and money for charities in our own unique way to give back to the communities.
Equality Policy
Oddballs is an equal opportunities employer and actively supports Human Rights, and all Equality legislation. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success.
Salary and benefits
Competitive, dependent upon experience
OddBalls understands the importance of a balanced and fulfilling work life. That's why we offer a hybrid working model, allowing you to enjoy the flexibility of working from home one day per week.
Our commitment to work-life balance extends further with our "Early Finish Friday" policy, providing you with the opportunity to start your weekend early.
In addition to these flexible work arrangements, we believe in recognising and rewarding our team. Enjoy discounted products from our range, adding an extra perk to your overall package.
We also offer Biannual social/culture events, free onsite parking, cycle to work scheme, and an abundance of learning and development opportunities.
Place of work
· This role is based at our office on the Tyne Tunnel Trading Estate in North Shields.
· Hybrid, up to 1 day per week from home.
Working hours
Full time, 37.5 hours per week
· 8.30 a.m. – 5.00 p.m. Monday – Thursday
· 8.30 a.m. – 2.00 p.m. on Fridays
Recruitment & interviews
We want everyone to feel supported and able to perform at their best when they join us for an interview. Please let us know if you require any reasonable adjustments to help make your recruitment experience with us more comfortable.
Due to the anticipated interest in this role, we are only able to respond to shortlisted applicants. If you haven't been contacted 14 days after the job advert closing date, please assume that your application has not been successful.
