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Hotel Night Concierge

2 months ago

Central London, London, United Kingdom The Ritz London Full time

THE RITZ LONDON OVERVIEW


Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Concierge Department as a Night Concierge.

Reporting to the Head Hall Porter, who was awarded The Lifetime Achievement Award by The Society of The Golden Keys, you will be responsible for meeting and greeting all guests as they arrive and depart from the hotel, ensuring that they all receive an exceptional level of five-star service during their stay. You will be working closely to other departments within the hotel such as Reception, Room Service, and Housekeeping. You will also be confident communicating and making recommendations to guests about The Ritz London hotel services and the London area, making our guests feel at home.

To succeed in this role candidates must have a Can Do attitude, an eye for detail and work well within a team. Communication skills are paramount, together with the flexibility to work within a team. Candidates will also have excellent customer service skills, speak fluent English, and be immaculately presented.

ENTRY REQUIREMENTS

  • Relevant experience in a five-star property is desirable
  • Excellent customer service skills
  • Possess the ability to work under pressure and have strong organisational skills
  • Great command of the English language, both spoken and written
  • Display a polite and professional attitude to internal and external guests

OUR BENEFITS

  • Highly competitive salary within the luxury London Hotel sector
  • Instant reward and recognition scheme
  • 28 holidays (including bank holidays)
  • Learning & Development opportunities
  • Employee discount scheme for Ritz goods and external providers
  • Free laundry service for tailored uniform
  • Complimentary meals on duty
  • Social events and activities
  • Season ticket loan
  • CODE Hospitality App
  • Wellness treatments: massage, chiropody and more
  • Pension scheme
  • Employee mental health assistance helpline
  • Employee Introductory Scheme(£600)
  • Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.


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