Information Technology Support Analyst

1 week ago


High Wycombe UK, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time

We are looking for a German speaking 1st Line Technical Support Analyst to provide excellent technical support, customer service and advice on all technology related issues for our client retail businesses across Europe and the UK


You will be accountable for:

• Providing technical support to European and UK bsuinesses, Field Consultants, retail staff via phone or email as first point of contact, escalating complex technical/digital issues to senior team members as in when required.

• Escalating hardware related issues to vendors and Point Of Sale software issues

• Maintaining accurate and complete record of all cases/incidents reported in our call logging system

• Keeping up to date with information on new promotions, technology changes, ongoing major

incidents, and software updates.

• Escalating trending issues reported to the technical support desk during calls to senior team members and Senior technical lead.



Key skills and knowledge:

• Ideally experience within the Retail sector, supporting or working with technologies such as POS Software/Hardware Support

• IT related experience or background at 1st Line Level

• Excellent written and spoken English and German

• Previous experience of providing telephone, remote and e-mail support

• Technical experience to include MS Windows 7/10, printer setup, installation and configuration

• Experience of working as part of an IT Support Team

• Engaging communication skills

• Ability to make decisions and act on own initiative to resolve issues

• Ability to communicate clearly in a non-technical manner



  • High Wycombe, UK, Buckinghamshire, United Kingdom Think IT Resources Full time

    We are currently recruiting for an IT Support Engineer to join a growing service provider in High Wycombe, this will be a permanent role paying £30,000 p/a with a great benefits package also.Key Skills required;Strong IT support experience - predominantly windows technologies (2/3 years' experience minimum)Experience working within BAU and projects...

  • IT Support Analyst

    7 days ago


    High Wycombe, Buckinghamshire, United Kingdom Network IT Recruitment Limited Full time

    Job Title: Application Support AnalystCompany: Network IT Recruitment LimitedJob Type: Full-timeLocation: BuckinghamContract Type: Fixed-term ContractSalary: Up to £36,000We are seeking an experienced Application Support Analyst to join our team on a 12-month fixed-term contract. As an Application Support Analyst, you will be responsible for providing...


  • High Wycombe, Buckinghamshire, United Kingdom Hays Technology Full time £50,000

    Company OverviewThis organization is a worldwide leader in the design, production, distribution, and servicing of material testing solutions.With a solid foundation, dedication to core principles, and a collaborative team environment, they provide a stimulating workplace that fosters exceptional personal and professional growth opportunities.Role OverviewAs...


  • High Wycombe, UK, Buckinghamshire, United Kingdom Burns Sheehan Full time

    ♻️ Senior Business Analyst | Digital Transformation | Drive Sustainable Solutions ♻️Role: Senior Business AnalystSalary: Up to £70,000Location: High WycombeWe are currently partnered with a leading innovator in the Environmental Sustainability space as they look for a Senior Business Analyst to join them on a 12-Month Fixed Term Contract, to work...


  • High Wycombe, UK, Buckinghamshire, United Kingdom Burns Sheehan Full time

    ♻️ Senior Business Analyst | 12 Month FTC | Drive Sustainable Solutions ♻️Role: Senior Business AnalystDuration: 12 months, Fixed Term Contract Salary: Up to £70,000 Location: High Wycombe We are currently partnered with a leading innovator in the Environmental Sustainability space as they look for a Senior Business Analyst to join them on a...


  • High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecuritySaepio Information Security is a leading provider of risk-focused Cyber Security Solutions. Our mission is to help our customers reduce their cyber security risk by increasing their resilience across People, Process, and Products.Job SummaryWe are seeking an experienced Information Security Risk Consultant to join our team....


  • High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecuritySaepio Information Security is a leading provider of risk-focused Cyber Security Solutions. Our mission is to help our customers reduce their cyber security risk by increasing their resilience across People, Process, and Products.Job SummaryWe are seeking an experienced Information Security Risk Consultant to join our team....


  • High Wycombe, Buckinghamshire, United Kingdom Verelogic Full time £23,000 - £28,000

    Position Title: Technology Support Specialist Verelogic is seeking a Technology Support Specialist who possesses a strong affinity for technology combined with a commitment to delivering outstanding service to our clients. In this role, you will oversee the management of all IT equipment and services across various educational institutions, while also...


  • High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecuritySaepio Information Security is a leading provider of risk-focused Cyber Security Solutions. Our mission is to help our customers reduce their cyber security risk by increasing their resilience across People, Process, and Products.Job SummaryWe are seeking an experienced Information Security Risk Consultant to join our team....


  • High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecuritySaepio Information Security is a leading provider of risk-focused Cyber Security Solutions. Our mission is to help our customers reduce their cyber security risk by increasing their resilience across People, Process, and Products.Job SummaryWe are seeking an experienced Information Security Risk Consultant to join our team....


  • High Wycombe, UK, Buckinghamshire, United Kingdom Sharp UK Full time

    IT Project EngineerOn-site supporting our clients Thames Valley areaAre you passionate about technology and committed to developing your career in IT?Sharp IT Services presents an exciting career opportunity in the Thames Valley area for a IT Project Engineer.This is a career opportunity, not just a job. Building your career is what we do, join our team and...

  • Virtual CISO

    4 days ago


    High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecurityAt Saepio Information Security, we are a risk-focused Cyber Security Solutions Provider that works with UK-based corporate customers with anything between 250-5,000 users & sometimes more. Our sole purpose is to help our customers reduce their cyber security risk by increasing their resilience across People, Process and...

  • Virtual CISO

    4 days ago


    High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecurityAt Saepio Information Security, we are a risk-focused Cyber Security Solutions Provider that works with UK-based corporate customers with anything between 250-5,000 users & sometimes more. Our sole purpose is to help our customers reduce their cyber security risk by increasing their resilience across People, Process and...


  • High Wycombe, Buckinghamshire, United Kingdom Hays Technology Full time

    Company Overview: This organization is a worldwide leader in the design, production, sales, and servicing of material testing solutions. With a strong foundation, dedication to core principles, and a collaborative team environment, they provide a stimulating workplace that fosters exceptional opportunities for both personal and professional growth. Role...

  • Virtual CISO

    5 days ago


    High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecurityAt Saepio Information Security, we are a risk-focused Cyber Security Solutions Provider that works with UK-based corporate customers with anything between 250-5,000 users & sometimes more. Our sole purpose is to help our customers reduce their cyber security risk by increasing their resilience across People, Process and...

  • Virtual CISO

    4 days ago


    High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecurityAt Saepio Information Security, we are a risk-focused Cyber Security Solutions Provider that works with UK-based corporate customers with anything between 250-5,000 users & sometimes more. Our sole purpose is to help our customers reduce their cyber security risk by increasing their resilience across People, Process and...


  • Aylesbury, UK, Buckinghamshire, United Kingdom Signet Recruitment and Retention Full time

    Our client is a dynamic and innovative company committed to delivering high-quality services and solutions. They are seeking an experienced IT Applications Support Analyst to join their team, this role is pivotal in ensuring the smooth operation and continuous improvement of their IT landscape.Salary £50K DOE + bonus Benefits include:- 30 days holiday + BH-...

  • Virtual CISO

    4 days ago


    High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecurityAt Saepio Information Security, we are a leading provider of cyber security solutions, dedicated to helping our clients reduce their cyber security risk and increase their resilience. Our team of experts works closely with clients to develop and implement effective security strategies, ensuring their businesses remain secure...

  • Virtual CISO

    4 days ago


    High Wycombe, Buckinghamshire, United Kingdom Saepio Information Security Full time

    About Saepio Information SecurityAt Saepio Information Security, we are a leading provider of cyber security solutions, dedicated to helping our clients reduce their cyber security risk and increase their resilience. Our team of experts works closely with clients to develop and implement effective security strategies, ensuring their businesses remain secure...


  • High Wycombe, Buckinghamshire, United Kingdom Outsource UK Full time

    MS Access Developer/Business Support Analyst Location: Milton Keynes – Fully on site role Duration: Initial 6 months Hourly Rate: £20ph (Umbrella) / £15.70ph (PAYE) – 37.5 hours per week Core Functions: Provide business analytical data and tools for senior management Develop and maintain Microsoft Access databases Run system reports and perform data...