Senior Operations Manager

3 weeks ago

London, UK, United Kingdom QBE Management Services Limited Full time

Primary Details

Time Type: Full time Worker Type: Employee

Senior Operations Manager – Automotive Protection

We have a 12-month FTC available for a Senior Operations Manager to join our growing, successful Automotive Protection Division. The role will manage, coordinate and deliver operational functions for the global division as well as improving efficiency, consistency and standardisation of client reporting and processes.

Your role:

•Build and maintain relationships with key external and internal stakeholders to identify opportunities to improve pricing models in line with customer needs.•Contribute to a positive environment by demonstrating cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.•Establish clear accountabilities and authority levels for direct reports and build a strong culture of accountability and performance in order to ensure delivery of goals.•Foster a culture of continuous improvement, motivation, and collaboration within the team to actively engage employees and ensure delivery of business objectives.•Lead, manage and engage the Governance & Control team and the Reporting & Reconciliation team ensuring the overall output and quality of the service provided by the teams are to a high standard.•Maintain effective and on-going communication with business representatives to ensure that knowledge is communicated to all business users to enable them to achieve their objectives...•Building and documenting regular processes (or receiving them from other teams) and publishing them to the offshore teams when appropriate.•Work with offshore teams on more complex queries/referrals ensuring the maintenance and development of process and procedural standards.•Manage the on-going development of the service provided (e.g. assessing processes, procedures, structure etc) promoting a culture of continuous improvement which ensures delivery is aligned with business needs, adds value and is aligned with best practice.•Ensure GSSC Analysts are trained and in alignment with best practices in London.•Ensure that procedures are adhered to and provide support in liaising with external regulatory bodies.•Driving data integrity and consistency by encouraging the team to perform appropriate reconciliations and data validations, where exceptions are flagged managing the investigation and remediation in a timely manner.•Prioritize workloads and balance/escalate conflicting demands in order to ensure agreed deadlines are achieved.•Contributes to overall strategy development for AP and prioritizes operational deliverables and activities of team.

About you:

  • General operational experience, using financial or credit control related data to provide insights
  • Experience providing end to end process management and supporting colleagues in adhering to these
  • Good working knowledge of Microsoft package, including excel e.g. v-look-ups and pivot tables
  • Business and financial acumen and curiosity to learn and keep up with market trends and innovations.
  • Communicate effectively, concisely and appropriately at all levels (in writing and in person).
  • Methodical, logical and rational approach to problem solving.
  • Clear ability to analyse and use data for decision making.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best.” It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include.?

Employer of the Year 2022Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award?

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year?

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response??

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year?

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.

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