Production Support Engineer

2 weeks ago


London UK, UK, United Kingdom Xcede Full time

About Us

We are partnered with a leading global quantitative and systematic investment manager, with a strong presence across all liquid asset classes worldwide. As a data-driven and technology-focused organization, we employ a scientific approach to investing. Our success is fueled by a collaborative culture that combines data, research, and cutting-edge technology to solve complex challenges. Innovation is at the heart of what we do, driving our commitment to deliver exceptional returns for our investors.


Your Role

As a key part of our team, you will provide high-quality, hands-on support to our global trading teams, which operate in the major EMEA and US markets. Your responsibilities will include:

  • Offering timely, high-touch user support for resolving system issues that may impact front-office trading flows.
  • Collaborating with internal and external teams to manage the trading infrastructure, ensuring smooth resolution of issues.
  • Supporting trading platforms across both Windows and Linux environments, including manual trading applications, algorithmic platforms, exchange/FIX connectivity, and risk systems.
  • Ensuring that all trading components are fully operational before the start of each trading day, while also overseeing the release management process to maintain production stability.
  • Maintaining and supporting static databases and related processes.
  • Developing tools to enhance the monitoring of our trading environment.
  • Being available for evening/weekend support (typically through remote access).


Your Skillset

To excel in this role, you should bring:

  • 2+ years of experience with Bash, Command DOS, PowerShell, or Python scripting (essential).
  • At least 3 years of experience in a technical support role.
  • Strong problem-solving skills, with a keen analytical mindset.
  • A proactive attitude with a focus on ownership and resolution of issues.
  • Excellent written and verbal communication skills.
  • Expertise in Windows desktop and server administration.
  • Strong Linux OS experience.
  • Proficiency with relational databases, particularly SQL Server and Postgres.
  • The ability to manage expectations of front-office traders and senior management (desirable).
  • Knowledge of Equities, Futures, Commodities, and FX asset classes (advantageous).
  • Familiarity with market data feeds, execution feeds, and algorithmic trading (advantageous).


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