Digital Project Executive

1 month ago

London, UK, United Kingdom Maybourne Full time

Digital Project Executive - Fixed Term Contract 12 Months


Maybourne


We are seeking an exceptional Digital Project Executive to join the Digital Projects team on a fixed term basis for 12 months at Maybourne.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

Our colleagues possess an uncommon passion for hospitality and are committed to giving guests at hotels authentic and unique experiences that reflect the individual nature of our hotels.

The Digital Project Executive will report to the Senior Digital Project Manager and will work closely with the wider Digital and Brand Marketing teams, as well as with relevant hotel teams. The Digital Project Executive will work closely with the delivery team on a brand-new website for Maybourne and a suite of new and existing digital projects.


Main responsibilities of the role include but are not limited to:


  • Be a key member of the agile project team to deliver a brand-new website for Maybourne. Working closely alongside the agency partner, and supporting the Senior Digital Project Manager, the successful candidate will work across all elements of the new website - from design to functionality through to testing and final delivery
  • Attend and lead project stand ups, demos, retrospectives, and workshops to represent Maybourne as a project subject matter expert
  • Prioritise effective stakeholder communication to keep the wider team informed of progress
  • Ensure we champion and represent our users throughout our projects to implement a best-in-class digital experience, this could include facilitating and supporting on user testing sessions and designing and delivering digital tests based on insights
  • Work with the project team to make sure sprints are delivered on time and are on budget
  • Monitor and report on project progress, making sure that stakeholders are informed of every step
  • Work closely with the team to optimise the digital journeys for our guests across the booking engine and guest app


This is an exciting role for a talented, organised individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.


Successful candidates for our Digital Project Executive opportunity will:


  • Previous digital project experience or experience working with website content management systems
  • A user-focused way of working to ensure the best possible digital experiences for our guests; experience of using UX and experimentation tools is a plus
  • Team player with a proactive and solutions-focused approach and the ability to use own initiative
  • Excellent interpersonal and organisational skills with the ability to prioritise, multitask and work in collaboration with various stakeholders
  • Strong analytical and numerical skills, a solid knowledge of Google Analytics and Excel is desirable
  • Results driven
  • A good eye for design, with knowledge of image editing and web design programs such as Photoshop desirable
  • Strong passion for all things digital and latest marketing innovations and trends
  • Fluent in written and spoken English with an excellent attention to detail especially when it comes to spelling, punctuation and grammar. Knowledge of French is desirable


Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:


Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.


Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour employee assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.


Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
  • Instant employee recognition and award programme with generous prizes.
  • Employee of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday.
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.


Memorable experiences

  • Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
  • 50% Food and Beverage discount* across the Maybourne Hotel Group.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.


*Terms and conditions apply to all benefits.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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