Customer Service/ Administrative Assistant

1 month ago


UK, UK, United Kingdom Aeropeople Ltd Full time

Job Title: Customer Service/ Administrative Assistant

Salary: up to £28,000 per annum dependent upon experience

Location: Saffron Walden, Essex


An opportunity has become available to join an approved Part 145 MRO as a Quote & Estimating Administrator at their site just outside of Saffron Walden, Essex. The company specialises in developing new repairs for aircraft components via Part 21J design and has a full range of C- ratings as well as a CAA BCAR approved aerospace welding workshop. They provide component repairs to a wide range of aircraft operators including Boeing, Airbus, Embraer, ATR and Bombardier. The company offers solutions on reliability problems, reducing delays, lowering operator and FHA providers stock holding requirements, associated administration and costs.

The purpose of the role is to regularly liaise with their Airline Partners to manage, track and progress the maintenance and repair of their airline components from arrival at the facility to their safe return. You will be responsible for regularly reviewing works progress on the workshop floor, working closely with the Engineers, Workshop Manager, Planning, Logistics and Quality to ensure service and delivery doesn’t fall behind and deadlines are met.

You will handle every aspect of managing the administration and customer service processes required to deliver end to end service to some of the biggest airline companies in the world.

This is a permanent position working Monday- Friday, 8.00am- 4.30pm. The post holder would be expected on site full time, there is no hybrid working available with this role.


Main Responsibilities:


  • Regular liaison with Aviation Partners to manage, track and progress the maintenance and repair of airline components
  • Flag up any supply issues such as shortages or delays and liaise internally with the Purchasing, Planning and Engineering Team Leaders to progress works to agreed deadlines
  • Accurately input information into the inhouse database systems (Aerotrack)
  • Identify and implement processes to improve quality of service and productivity
  • Handle any customer service issues and complete general administrative duties
  • Respond to Customer questions.
  • Supporting team members with their roles and to provide cover with annual leave (Sales, Estimating, Purchasing)
  • Answering incoming/external phone calls
  • Ensuring all Company documents are up to date on the website.


Benefits:


  • Annual Profit Share Scheme
  • 21 days holiday plus bank holidays
  • Company Pension
  • Health & Wellbeing Programme
  • Employee Assistance Programme
  • Training provided (nationally recognised) and career development opportunities
  • Company Uniform provided and all necessary PPE
  • Onsite, free parking
  • Onsite canteen


About You:


  • A Level or equivalent
  • Ideally experience in the aero engineering sector
  • Knowledge of planning, monitoring and managing workloads to achieve production targets
  • Proficient in relevant software application
  • Proficient in Microsoft Office Suite
  • Teamwork
  • Communication skills
  • Planning and Organising
  • Performance management.
  • Problem analysis and problem solving.
  • Communication skill


About Aeropeople:


Whether you’re looking for your next job or searching out the next superstar to join your team…


Aeropeople’s expertise and experience is entrenched in the aerospace, aviation, engineering, motorsport, automotive, and defence industries. We have the insight and know-how at both a local and international level to help bring people and businesses together, saving time and energy. Our capability is validated through our Engineering Services division encompassing Aircraft Line Maintenance services and Continuing Airworthiness Maintenance Organisation (CAMO), combined with our Aviation Training division offering technical training aircraft courses.


During registration, please let us know where you are currently located or which locations you would consider taking a position in, required salary and notice period.


For the latest news, events and jobs please search ‘Aeropeople Ltd’ on LinkedIn and Facebook for our latest jobs



  • UK, UK, United Kingdom reesmarx Full time

    We are seeking a highly organized and detail-oriented Customer Service Administrator to join our clients team on a 6 month FTC. This role is crucial in supporting our clients finance and customer service departments, with a primary focus on administrative tasks related to order processing, customer inquiries, and record-keeping. The ideal candidate will...


  • UK, UK, United Kingdom Latham & Bond HR Part time

    Service Administrator (Part-Time)Locations: CoventrySalary: £29,000 FTE (Pro Rate: £21,000)Job type: Permanent, onsite (Some flexibility working from home)Working Pattern: Part-time – 27 hours per week (preferably over five days) – Perfect for child drop-off and pick-ups. Latham & Bond HR are working with a leading advanced magnetic resonance...


  • UK, UK, United Kingdom Julius Rutherfoord & Co Full time

    Job Title: Customer Services AdministratorHybrid: 4 days a week in the officeSalary: £31,000Company Overview: Julius Rutherfoord & Co is a leading B2B contract cleaning company based in London, specialising in providing high-quality cleaning services to commercial facilities. Some of our clients include Freshfields, the QEII Centre, and Battersea Dogs &...


  • UK, UK, United Kingdom Elevation Recruitment Group Full time

    Customer Service Administrator, Permanent Role: Customer Service Admin Salary: £23,300Hours: 8.30am - 5.30pm (Monday - Thursday) & 8:30 - 4:30 (Friday)Elevation Recruitment Group’s Business Support division are excited to be recruiting the role of Customer Service Administrator, for a manufacturing company in Barnsley.The role of Customer Services...


  • UK, UK, United Kingdom Get Recruited Full time

    CUSTOMER SERVICE ADMINISTRATORCIRENCESTER - HYBRID WORKINGUPTO £26,000 + GREAT CULTURE + CAREER PROGRESSIONTHE OPPORTUNITY:Get Recruited are working on behalf of a well established business who offer luxury services to clients and due to growth are looking for a Customer Service Administrator to join their team! As the Sales Administrator you will work...


  • UK, UK, United Kingdom Ross Care Full time

    Customer Service Administrator Based at: Mold Service Centre CH7 1JR - Must live within a commutable distanceSalary Range: £11.50 phPermanent, Full Time Monday – FridayJob purpose:The Customer Service Administrator will provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service...


  • London, UK, UK, United Kingdom Downing Full time

    Customer Service Administrator North Acton – London Full-Time Permanent Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 13 operational student accommodation schemes in 9 major cities,...


  • UK, UK, United Kingdom dnata Catering UK Full time

    Discover dnata Catering: Elevating In-Flight Diningdnata Catering is a premier provider of in-flight catering and retail services, renowned for delivering exceptional culinary experiences to airlines across the globe. As part of the dnata Group, a leading global air services provider, dnata Catering operates at 18 airports in the UK, serving 38 airlines with...


  • UK, UK, United Kingdom Swipe Say Easy Full time

    Looking to kick-start your career in customer service? We are currently seeking a Customer Service Assistant to join our team!As a Customer Service Assistant, you will be at the forefront of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with...


  • UK, UK, United Kingdom Get Recruited Full time

    CUSTOMER SERVICE ADVISOR FULLY REMOTEUPTO £30,000 + GREAT BENEFITS + TRAINING AND DEVELOPMENTTHE OPPORTUNITY:Get Recruited are working with a highly reputable business who are looking for a Customer Service Advisor to join their growing team. This is a fantastic opportunity to join a supportive business who offer fantastic career prospects and long-term...

  • Ecommerce Assistant

    2 months ago


    London, UK, UK, United Kingdom Paradox London Part time

    Location: Paradox London, N17Job Type: Part time - Monday / Tuesday / FridayAbout Paradox London:Paradox London is a leading name in the footwear industry, known for our exquisite bridal and occasion shoes. We pride ourselves on exceptional customer service, innovative designs, and a commitment to quality and comfort. Join our team and be part of a dynamic...


  • London, UK, UK, United Kingdom Khanum's Full time

    CUSTOMER SERVICE ASSISTANT - JOB DESCRIPTION Role: Customer Service AssistantDepartment: Customer Service Reporting To: Customer Service RepresentativeDays / Hours: Monday to Friday - 9am to 5pmLocation : Hoxton, London, United KingdomThe primary purpose of this role is to provide comprehensive support to the Customer Service team and the business. To give...


  • UK, UK, United Kingdom Trespass Full time

    Customer Support Administrator Role ProfileReports to: Customer Experience Manager Location: Glasgow, office basedSalary: Dependant on experienceHours: 42.5 hours per week (8.30am to 5.30pm) Role Overview Due to the continued growth across both domestic and international e-commerce channels, we’re seeking...


  • UK, UK, United Kingdom Isle of Barra Distillers Ltd Full time

    We seek a highly motivated, experienced, and passionate individual to join our esteemed Family Distillery as a Customer Experience Assistant.Prior experience in customer service is mandatory. Experience within the beverage industry would be a significant advantage.Key responsibilities include:- Handling all direct-to-consumer inquiries promptly and...


  • UK, UK, United Kingdom Global Edge Group Full time

    Job Title: Senior Administrative AssistantJob Summary: We are seeking a highly skilled and experienced Senior Administrative Assistant to provide comprehensive administrative support to our clients Admin department. the is based onsite at the Ethylene Plant. Key Responsibilities:Provide administrative support to the department or individual, including...


  • UK, UK, United Kingdom MKM Building Supplies Full time

    Yard Assistant In this role you will work as part of our external team of staff.Responsibilities and Duties Assisting customersProviding excellent customer serviceLoading and unloading vehiclesPicking and checking ordersStoring stock safelyMaintaining a tidy and safe working environment.This role will involve working alternate Saturday...


  • UK, UK, United Kingdom Membership Bespoke Part time

    Customer Service ManagerProfessional Membership OrganisationOngoing temp - Part-time (25-30 hours per week), ideally across Mon-Fri or Full Time (37.5 hours per week)Home Based (UK) with co-working twice a month (Warwickshire) and quarterly team meetingsHourly rate £13.19 - £15.38Start Date: AsapMy client, a professional membership organisation is...


  • UK, UK, United Kingdom HM-D Part time

    Office Assistant (Part-time, Remote)We are seeking a reliable and organised Office Assistant to join our team on a part-time basis (20 hours). The ideal candidate will work primarily from home and be responsible for a variety of administrative tasks. Additionally, the role includes occasional on-site responsibilities in and around South Wales Pontypridd &...


  • UK, UK, United Kingdom Membership Bespoke Full time

    Customer Service Officer Membership Body Flexible working - Hybrid/ Office Chelmsford, Essex (40% Home / 60% Office) Monday to Friday 09:00 – 5:00pm Basic Salary £30,000, Benefits include 20 days per annum, plus public holidays Office easily accessible via train/public transport -discounted parking option available Permanent, Full Time - 35 hours My...


  • UK, UK, United Kingdom CSI Leasing Europe Full time

    Freedom Tech is a subsidiary of CSI leasing Europe. We are primarily an Asset Finance company and offer innovative financing solutions for all technology purchases to schools and businesses.We are currently looking for someone to join our Tech 4 Learners team in Windsor as a ‘T4L Parent Support – Customer service advisor’, primarily working with...