Fulfilment Assistant

4 days ago


London UK, UK, United Kingdom Khanum's Full time

FULFILMENT ASSISTANT - JOB DESCRIPTION


Role: Fulfilment Assistant

Department: Customer Service

Reporting To: Customer Service Representative

Days / Hours: Monday to Friday - 9am to 5pm

Location : London Studio Based


The primary purpose of this role is to provide comprehensive support to the Customer Service and Fulfilment team with quality control checking, inventory management, booking customer orders, picking and packing orders.


The Key Responsibilities Are:


Inventory Management:

  • Liaising with the Fulfilment / Logistics Company and Production Team to check stock.
  • Having first hand knowledge and memory of all inventory and communicating with the production team regarding stock production time frames.
  • Being knowledgeable and having great memory on all collections, styles, size guides, SKU’s.
  • Quality control checking orders received from the production team ensuring all checks are completed as per quality control procedure.
  • Quality control checking returns and exchanges that have arrived and ensuring they’re as per our returns and exchanges policy.
  • Updating returns and exchanges spreadsheet and communicating feedback to Customer service and production team.
  • Managing inventory system and ensuring it is updated weekly.


Shipping Logistics:

  • Booking shipments via Fulfilment / Logistics account.
  • Printing shipping labels for customer orders.
  • Booking collections everyday between 1-3pm
  • Attaching labels to order packages
  • Assisting customers tracking orders using tracking system
  • Sanity checking all orders have been shipped and delivered via tracking details ensuring delivered safely to the customer.


Order Fulfilment:

  • Updating live orders and dispatch log spreadsheet with new orders
  • Checking delivery requests to meet requests by customers
  • Picking and packing orders
  • Updating orders with tracking details.


Qualifications & Experience:

  • All candidates are expected to have at least one years’ experience in retail fashion and a genuine desire to provide good service levels to the customer.
  • A minimum of one years’ experience in an online fashion or retail environment.
  • An understanding and passion for Khanum’s and enthusiasm to represent the brand well.
  • Familiar with working in a small focused team/start up environment.
  • Developed digital/tech skills.
  • Experience using Microsoft Excel.
  • Ideally has operations and logistics experience.


Qualities & Attributes:

  • Ability to remain calm and handle multiple tasks.
  • Ability to work in a fast paced environment.
  • Great communication and writing skills with exceptional etiquette.
  • Time management and organisational skills are a must.
  • Agile and able to adapt to changes.
  • Great memory and is a fast thinker.
  • Extremely efficient and works in a fast paced manner.
  • Exceptional attention to detail.
  • Quick learner and ability to adapt with new platforms / dashboard.
  • Reliability is extremely crucial.


  • London, UK, UK, United Kingdom Emilia Wickstead Full time

    THIS IS A TEMPORARY CONTRACT FOR 2-3 MONTHS. PLEASE ONLY APPLY IF YOU HAVE IMMEDIATE AVAILABILITY.STOCK AND FULFILMENT ASSISTANT ORDER FULFILMENT · Pick, pack and dispatch all Ecommerce and overseas orders within the given timeframe, in line with packaging and brand guidelines. Generate shipment paperwork to ensure the timely delivery of all...


  • London, UK, UK, United Kingdom COCOON.CLUB Full time

    Company DescriptionCOCOON.CLUB is a luxury handbag club launched in 2019, providing affordable access to high-quality handbags with an ethical approach to consumption. Membership unlocks a diverse collection of bags, with weekly drops to cater to evolving style needs. COCOON.CLUB promotes sustainable fashion choices and aims to redefine luxury for its...

  • People Partner

    2 weeks ago


    London, UK, United Kingdom Sainsbury's Full time

    Job Description .Please note that this role requires frequent travel to our Logistics & Fulfilment sites Why join us Our People Partner will partner with Senior leaders in Logistics & Fulfilment as a trusted, visible advisor and business partner, supporting the execution and delivery of functional or geographic plans, set out by the Senior Leadership team....


  • London, UK, UK, United Kingdom Paradox London Part time

    Location: Paradox London, N17Job Type: Part time - Monday / Tuesday / FridayAbout Paradox London:Paradox London is a leading name in the footwear industry, known for our exquisite bridal and occasion shoes. We pride ourselves on exceptional customer service, innovative designs, and a commitment to quality and comfort. Join our team and be part of a dynamic...


  • London, UK, UK, United Kingdom Paradox London Part time

    Location: Paradox London, N17Job Type: Part time - Monday / Tuesday / FridayAbout Paradox London:Paradox London is a leading name in the footwear industry, known for our exquisite bridal and occasion shoes. We pride ourselves on exceptional customer service, innovative designs, and a commitment to quality and comfort. Join our team and be part of a dynamic...


  • UK, UK, United Kingdom River Mcr Full time

    Graduate Sales & Marketing Assistant Immediate Starts AvailableSummer Temp Roles Available Are you ready to make your mark on a exciting new career opportunity? Are you looking to gain new skills with full training provided? If so, we have an exciting opportunity for you to join our team at River in the heart of Manchester as a Trainee Sales & Marketing...


  • UK, UK, United Kingdom Porter Dodson Full time

    Why Porter Dodson?Porter Dodson is an award-winning Top 200 UK Law Firm, providing commercial and private legal services to individuals and businesses across Somerset, Devon and Dorset.We're proud of a regional presence that gives clients the local connections and friendly in-person service they love. Being embedded in our local communities and market...

  • Finance Assistant

    2 weeks ago


    UK, UK, United Kingdom Corndel Full time

    Role: Finance AssistantLocation: RemoteSalary: Up to £30,000 Package: Pension, Flexible leave, Life Assurance, Flexible WorkingWorking Hours: Full timeAbout Corndel Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. We partner...


  • UK, UK, United Kingdom Zenzero Full time

    Field Services EngineerAs part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other...


  • UK, UK, United Kingdom ONELAB COLLEGE Full time

    Key InformationContract Type:Freelance Contract to Start (Term Time Only)Ample opportunity for growth and development into a Permanent, Full-Time positionRenumeration:£14.16 per hour to £16.67 Per Hour (Based on Experience)Required Qualification:Bachelor's DegreeDeadline:The deadline for applications for this position is close of business on Wednesday...


  • London, UK, UK, United Kingdom Mercanta Ltd. Full time

    Founded in 1996, Mercanta are importers of specialty-grade green coffee with a focus on investing in quality and relationships. We source a huge variety of coffees from over twenty producing countries, distributing to a network of small to medium-sized boutique coffee roasters across the globe. With offices in London, Seattle, Singapore, Dubai, Glasgow,...


  • London, UK, UK, United Kingdom New & Lingwood Full time

    At New & Lingwood we measure time in decades, not seasons. Since 1865, our relaxed and refined British tailoring, loungewear and occasionwear have evolved with our customers - holding fast to our principles of deep consideration, comfort, and quality while always knowing when to introduce a fresh cut.Today, New & Lingwood trades from stores in the UK and US...


  • UK, UK, United Kingdom Cast Consultancy Part time

    Cast Consultancy is one of the UK's leading residential-led consultancies focussing on driving positive change in the development and construction industry. We provide project management, cost management, strategic advisory and construction integration services.We encourage and challenge fresh perspectives to add value to our clients and to help drive...


  • UK, UK, United Kingdom Swipe Say Easy Full time

    Join our dynamic and creative team as an Event Promotions Assistant!As an Event Promotions Assistant, you will play a vital role in supporting our event marketing efforts and ensuring the success of our promotional activities. This position offers a unique opportunity to gain hands-on experience in event planning, promotions, and brand marketing.Why Choose...

  • Financial Assistant

    1 month ago


    London, UK, UK, United Kingdom Kurt Geiger Full time

    DescriptionKurt Geiger | About UsWe are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team...

  • Financial Assistant

    4 weeks ago


    London, UK, UK, United Kingdom Kurt Geiger Full time

    DescriptionKurt Geiger | About UsWe are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team...

  • Financial Assistant

    6 days ago


    London, UK, UK, United Kingdom Kurt Geiger Full time

    DescriptionKurt Geiger | About UsWe are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team...

  • Private PA to UHNWI

    2 weeks ago


    London, UK, UK, United Kingdom ISE Partners Full time

    A highly experienced Executive Assistant is required to support an UHNWI founder, in an all encompassing EA role managing the personal elements of their life. You will be entirely responsible for their lifestyle management and projects for the individual and family.With no two days the same and huge variety, you will be someone who thrives on the challenge...


  • UK, UK, United Kingdom Marsden Full time

    In House Counsel Commercial counsel - technology – 4+ pqe Our client is a fast growing tech payments security business operating in multiple markets around the world.The business has a large and diverse customer base including many household names and has long term partnerships with leading network and telecoms providers. They are committed to developing...


  • UK, UK, United Kingdom Marsden Full time

    In House Counsel Commercial counsel - technology – 4+ pqe Our client is a fast growing tech payments security business operating in multiple markets around the world.The business has a large and diverse customer base including many household names and has long term partnerships with leading network and telecoms providers. They are committed to developing...