Guest Relations Executive

1 week ago


UK, UK, United Kingdom The Connaught Full time

Guest Relations Executive

The Connaught Hotel

Excellent salary, service charge plus fantastic benefits


About the Company:

The Connaught Hotel is a 5-Star deluxe hotel located in the heart of Mayfair village. With its tradition blended with contemporary flair, bespoke service, art collection, Michelin-starred restaurant, and Aman Spa, it has always been the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining, and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.


About the Role:

As Guest Relations Executive, you will ensure the highest guest recognition and satisfaction is provided to all guests at the Connaught at all times. You will prepare the necessary reports such as VIP list and Activity Report as well as working very closely with agents, bookers, and guests to ensure that all requirements during our guests’ stay are obtained and seamlessly executed.


Responsibilities:

  • Ensure highest guest recognition and satisfaction
  • Prepare necessary reports such as VIP list and Activity Report
  • Work closely with agents, bookers, and guests to fulfill all requirements during their stay

Qualifications:

We anticipate applicants will have previous experience in Reception or Guest Relations and will have worked in a similar role within a luxury hotel environment.


Required Skills:

You must be passionate, motivated, welcoming, and highly organized to ensure that all requests and tasks are attended to without any delays. You will need to have excellent communication skills and a pleasant telephone manner. You need to work well under pressure with excellent ability to coordinate efficiently with other departments and bring good administration and organizational skills.

Preferred Skills:

N/A

Pay range and compensation package:


Financial Stability:

  • Excellent salary package
  • Family Friendly company policies including enhanced Maternity and Paternity Pay
  • Holiday allowance increase after 3 and 5 years of service
  • Travel Season Ticket Loans
  • Pension Scheme*


Health and Wellbeing Support:


  • Subsidized monthly Podiatrist and Masseuse treatments
  • Free online GP video consultations
  • Flu vaccination vouchers*
  • Eye test vouchers and contributions towards glasses*
  • 24-hour employee assistance helpline
  • On and off-site Occupational Health Service
  • Death in Service salary contribution
  • Various wellbeing activities focused on mental and physical health
  • A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals


Recognition and Career Development:


  • Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*
  • Instant employee recognition and award program with generous prizes
  • Employee of the month nominations with generous prizes
  • Additional paid day off to celebrate your Birthday
  • Internal transfer and promotion opportunities
  • In-house training and development team with a strong focus on career progression and personal growth
  • Long service awards


Memorable experiences:


  • Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars
  • 50% Food and Beverage discount* across Maybourne
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
  • Wedding and Baby gifts
  • Retirement functions
  • *Terms and conditions apply to all benefits


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