Fine Jewellery Client Advisor

4 weeks ago

London, UK, United Kingdom Dweet Full time

Join our esteemed team at our selfridges boutique, representing a high luxury jewellery brand renowned for its exquisite craftsmanship and timeless elegance. As a Client Advisor, you will play a pivotal role in delivering an unparalleled shopping experience, catering to our discerning clientele with personalised service and expert knowledge of our exceptional jewellery

collections.


Your passion for luxury and attention to detail will help create memorable moments for our clients, as you guide them in selecting the perfect pieces to celebrate their most cherished occasions. Become a part of our brand's legacy and share in the brilliance of extraordinary jewellery at one of the world's most iconic retail destinations.


Responsibilities

1 Achieving individual targets and helping to achieve the targets of the boutique

  • Achieving individual targets set by the boutique Manager.
  • Recruiting, developing and retaining clientele.
  • Contributing with own client portfolio and networking contacts.
  • Recruiting new clients by attending internal and external events.
  • Creating ideas for new Maison events and networking opportunities.
  • Helping team members to meet their own targets by assisting them in the sales process when required.
  • Contributing to achieve the overall targets of the boutique by meeting own goals and by being a team player, respecting client rotation rules.
  • Being part of back-office, visual merchandising and administrative work when required.
  • Informing management of new leads and deposits, as well as other sales opportunities.
  • Demonstrating pro activity by taking the initiative to network in order to build new contacts.
  • Using entertainment budget effectively to introduce new clients, as well as grow existing contacts.
  • Leveraging on business introducers, referrals and B2B contacts.
  • Being fully informed about the competition in terms of product range and event activities.
  • Awareness of important cultural and social events happening in town/ worldwide.


2 Applying the Brand policies and procedures

  • Being an ambassador of the Brand Retail Excellence.
  • Following each step of the selling ceremony.
  • Respecting the values and ethical principles of the Maison and Group.
  • Having complete and accurate knowledge of the Maison's history and creations.
  • Offering Clients the standards of service defined in the Service Palace® Guide.
  • Contributing and enhancing the Brand database by filling client data.
  • Maintaining personal appearance in line with the Brand guidelines and grooming.
  • Understanding and abiding by the Brand safety regulations and security procedures.
  • Ensuring that the boutique’s appearance and jewelry presentation is well maintained and in accordance with boutique atmosphere guidelines (visual merchandizing, flowers, music etc.).
  • Respecting the laws of the country and the current procedures implemented by the Maison and the Group.
  • Respecting need for authorization by boutique director and/ or Maison in relation to named guidelines and internal rules.
  • Meeting, next to the Brand requirements rules and regulations at all times and follow strictly their house policies.


3 Contributing to the operation of the boutique and encouraging team spirit

  • Helping to maintain and enhance the overall appearance of the boutique.
  • Performing administrative duties when required and being flexible when asked to do tasks that are not within one’s normal scope of responsibility.
  • Participating actively in team meetings, group tasks, boutique events and other activities.
  • Contributing and occasionally conducting morning briefs to offer new ideas, information or training.
  • Making team-play a top priority and be supportive of your colleagues at all times.
  • Accepting collective responsibility for stock management in accordance with policies and procedures.
  • Keeping stock safe at all times and ensure that it is organized, presented and handled with care.
  • Being part of stock takes, cycle counts and regular stock checks.
  • Remaining stress tolerant amidst long hours and handling high volumes of traffic.


Skills and Experience Required

  • English Fluent mandatory + a further language would be an asset.
  • Strong previous experience in a similar role.
  • Experience in a luxury service role with face-to-face customer contact.
  • Ability to adapt to frequent change and a high pressure environment.
  • Ability to initiate contact and communication.
  • Motivated by being a team player with a common goal.
  • Business Developer (Recruiting VIP Clients).
  • Being knowledgeable about cultural and social scene in and around London/ worldwide.
  • Good computer skills in word, power point and excel.
  • Ability to use social media platforms like Instagram, Facebook and Wechat, etc.
  • Being able to converse on online platform like Teams, Skype and use media like Whatsapp, etc. and phones for client communication and presentations.

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