Technical Service Delivery Manager

7 days ago

London, UK, United Kingdom myGwork Full time

This job is with Kennedys, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Team

The Kennedys IQ team are responsible for the development of the IQ Platform, an online application designed to facilitate the insurance claims processing a combination of intelligent data capture, workflow augmented with legal expertise, as well as analytics including machine learning and natural language processing. We aim to lead the market across the globe at the intersection of technology, insurance and law.

We are looking an experienced Technical Service Delivery Manager who has successfully managed client-facing services in a Azure estate.

Please note. This is not an Azure Architecture or DevOps role. You will not be designing or building Azure assets. This role is for a Service Delivery Manager whose previous experience is with Azure-based services. This role is also not related to Customer Support or Issue Management.

The team is spread across many locations London, Chelmsford, Manchester and Kerala. This position can be based in London or Chelmsford with flexibility to work from other locations or home from time to time based on agreement with the development manager.

Key responsibilities

  • Measure, report and seek to improve all performance related metrics across our platforms, applications, and services within our Azure estate
  • Manage the policies, practices and processes that underpin the Information Security Strategy
  • Contriobute to the design and on-going implementation of the Security Architecture
  • Respond to client and customer RFIs and Audit reports.
  • Partner with Product Managers/Owners to deliver high quality products and services
  • Participate in security audits and RFIs
  • Attend internal change advisory boards meetings
  • Documentation of solutions, processes and performance metrics to support SLAs
  • Maintain a high level of technical understanding through diagramming and documentation.

Required experience

  • 3+ years in a Service Delivery role for client-facing services based in Azure
  • Knowledge of ITL concepts and preferrably certified to some level
  • Experience with APM and reporting against SLAs
  • Experience with Azure Security Centre / Microsoft Defender for Cloud
  • Experience working with Change Advisory Boards
  • Experience with managing technical and security audits
  • Experience with pen testing
  • Ability to write Powershell scripts to manage Azure assets and to query the Azure REST API
  • Azure certification required - minimum Associate level (Expert preferred) in one of Administration, Security or Solutions Architecture.

Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.

*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,500 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.

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