Customer Operations

2 weeks ago


Manchester, Greater Manchester, United Kingdom Spectrum Brands Limited Full time

Join Our Team as a Customer Operations & Logistics Team Leader


Are you ready to take the lead in shaping the future of consumer goods logistics? Spectrum Brands UK, home to iconic brands like Russell Hobbs and Remington, is seeking a dynamic individual to join our team as a Customer Service & Logistics Team Leader in our Appliances division.


At Spectrum Brands UK, we're not just about products; we're about innovation, excellence, and creating meaningful connections with our customers. As a leader in the industry, we serve a diverse clientele and pride ourselves on delivering top-quality products to households across the UK.


The Role


As the Customer Operations & Logistics Team Leader, you'll play a pivotal role in ensuring seamless operations and exceeding customer expectations. Lead a team of 4 dedicated professionals, drive a culture of trust and collaboration, and unleash your potential in a supportive environment where your ideas are valued.


Duties will include:


  • Lead and inspire the team to achieve operational excellence and drive results.
  • Manage holidays, workload planning, and ensure smooth day-to-day operations for E-commerce customers.
  • Monitor and optimise Operational Performance metrics, resolve chargebacks, and implement corrective actions.
  • Produce E-commerce KPI reports for designated customers and monitor delivery performance.
  • Advocate for and assist in process improvements to enhance efficiency and effectiveness.


Skills & Experience


  • Experience of leading a team, with a passion for fostering growth and development.
  • Strong B2B experience, coupled with expertise in order processing and delivery logistics.
  • Proficiency in Microsoft Excel and a knack for navigating IT systems.
  • Excellent communication skills, both written and verbal, to build lasting relationships with customers and stakeholders.
  • A keen eye for detail, coupled with the ability to thrive in a fast-paced environment.
  • Proactive mindset, with a passion for problem-solving and driving positive change.
  • Experience in FMCG and familiarity with Amazon Vendor Central are a plus.


If you're ready to take the next step in your career and make a meaningful impact in the world of consumer goods, we want to hear from you


Come be a part of something extraordinary at Spectrum Brands UK


Benefits


  • 25 days holiday + Bank holidays
  • Company Pension
  • Annual Bonus
  • Life Assurance
  • Healthcare plan
  • Colleague discount
  • Hybrid working (3 days on site, 2 days WFH)

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