Senior Project Manager

2 weeks ago

England, UK, United Kingdom Mitie Full time

Join us and help deliver the exceptional, every day.


Project Manager - Design and Fitout Business Unit

We are seeking a dynamic Project Manager to lead and oversee the operational delivery of our Design and Fitout Business Unit. This role will primarily focus on managing a key account within the retail and commercial office fitout programme across the UK, with a project value of approximately £4-6 million for FY25.


Key Responsibilities:

  • Manage multiple refresh and refurbishment projects, ensuring effective stakeholder engagement and reporting.
  • Collaborate with key client stakeholders to meet and exceed client expectations, fostering an environment of delivering “the exceptional, every day.”
  • Build and maintain strong stakeholder relationships, developing best-in-class solutions to be recognized as a “Trusted Partner.”
  • Ensure compliance with the master programme of works, integrating the programme with Mitie FM and the client across each project.
  • Oversee and support the commercial outcomes of each project, working alongside the Senior Programme Manager and Commercial team to ensure best value.


Main Duties:

  • Act as a QHSE Ambassador for all retail projects, leading by example.
  • Build proactive stakeholder relationships with external stakeholders and key stakeholders within Mitie.
  • Drive sustainable organic growth of the design and fitout business unit and the wider Smart Workplace.
  • Lead and manage fitout and refurbishment projects to successful outcomes.
  • Support and influence the Projects Design, Preconstruction, and Delivery teams to create a high-quality customer service environment, focusing on Mitie's vision of “The exceptional, everyday.”
  • Drive operational excellence across all delivery partners using developed and appropriate metrics (SLAs, KPIs).
  • Oversee effective financial control across the delivery of retail projects.
  • Foster a customer-focused culture, ensuring all colleagues demonstrate Mitie values.
  • Pioneer and coordinate best practices in Social Value and Diversity & Inclusion within the Smart Workplace.
  • Develop a best-in-class team across the UK, ensuring quality, governance, and health & safety processes are followed to the highest standards.
  • Communicate effectively with all elements of the delivery team, ensuring regular operational updates, cascade briefings, team meetings, toolbox talks, and other communication and training sessions are in place.
  • Manage additional activities or projects as directed.
  • Challenge, inspire, and enable the senior team to excel in delivering clear business objectives.
  • Provide and analyze strategic management information to support a holistic strategic approach.
  • Champion a culture of excellence and innovation across the retail framework and new framework opportunities.
  • Understand the importance of culture, people, and the personal touch, ensuring regular communication, feedback, and face-to-face meetings at all levels with both the client and the Mitie team.
  • Identify, assess, and drive the development of new opportunities to add value to existing contracts, in line with the client's vision.
  • Lead by example, ensuring the team delivers quality in everything we do.


Person Specification:

  • Strategically robust with a clear passion for growing relationships, pipeline, and opportunities (CRM).
  • Please note: Experience of Fit-Out/Refurbishment projects is a must.
  • Desire to lead and a complete willingness to take accountability and responsibility.
  • Sophisticated relationship builder familiar with complex multi-stakeholder environments, with evidence of initiating and maintaining long-term partnerships with clients.
  • Energetic and determined, with a strong focus on delivering added value and exceeding client and Mitie business targets.
  • Demonstrable ability to build a target-setting culture, encouraging colleagues to excel.
  • Technically capable, commercially aware, and able to inspire and influence colleagues, supply chain, and clients.
  • Capable of identifying and delivering continuous improvement and influencing a centre of excellence across all projects.
  • Hands-on operator with experience in leading and implementing operational excellence across people, processes, and systems.
  • Experience in managing operations and client and end-user relationships within a broad service environment.
  • High-impact communication and presentation skills, with cultural empathy and emotional awareness to operate successfully at a project manager level.


Our market-leading offering provides you with benefits that suit your lifestyle.


We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.


When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices


We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).


We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000


Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.


Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.


Join our Mitie Team.

Together our diversity makes us stronger.

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