Service Manager

6 days ago

HaringeyLondon, UK, United Kingdom Hestia Housing Support Full time

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Hestia's Mental Health Integrated Voluntary and Community Sector (VCS) Team work within the NHS' Community Mental Health Team (CMHT). We help people to connect with what is meaningful to them and provide therapeutic, trauma-informed support. We work closely with the community to improve access to mental health services, develop local resources, and address health inequalities. We are part of the NHS but are not medical staff, we do not provide therapy or prescribe medication.

A day in this role looks like….

As a Service Manager at Hestia, you will play a crucial role in our Haringey Mental Health Integrated VCS Service. You will hold responsibility for the operational functioning and target performance, of the team of two fifteen frontline staff based at six clinical teams, with support of two Team Managers. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • To lead the running and strategic development of the service under the direction of the Area Manager and Director of Complex Needs
  • To achieve the agreed standards of service delivery in line with clients' needs and aspirations as well as compliance with relevant legislation, external governance, contract requirements and Hestia/BEHMHT policies and procedures
  • With the Area Manager, to develop joint working and monitoring protocols with key stakeholders and partners for the Haringey VCS Service
  • To establish and maintain partnerships with key stakeholders
  • To strategically manage/review day to day service performance (6 teams) related to the contract requirements including delivery against KPIs, outcomes and user experience measures

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Experience of managing people in disperse teams.
  • Strong time and priority management skills.
  • Partnership development experience.
  • Experience of developing processes.
  • Ability to produce reports and external presentations.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

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