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PA Services Manager

3 months ago

London, UK, United Kingdom Pinsent Masons Full time
Job Title: PA Services Manager - 12 month fixed term contract

Group: Facilities

Location: Any UK Office

Hours: Monday to Friday 9.30am to 5.30pm

About the Business:

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Purpose of the role:

Responsible for direct line management of PA's/ TA's, evaluation of challenges, proactive decision making and implementation of efficient working practices including challenging limitations and championing change.

Ensure that efficient and proactive PA and administrative support is provided to the teams at all times.

The team may consist of staff from more than one business unit and numbers and content of the group(s) may change from time to time to reflect the current structure of the Firm.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:
  • Managing distribution of workloads within the team(s), including managing any re-allocations of PA/TAs, and sourcing capacity from the local and national PA/TA team
  • Managing utilisation of the Exigent transcription service, including liaising with the service supervisors in relation to any problems or issues; conducting regular spot checks on quality and turnaround times, ensuring feedback is relayed
  • Managing utilisation of the Document Production service, including liaising with the DP Team Coordinator in relation to any problems or issues
  • Maintaining and managing the overtime process for the team, and ensure that overtime is correctly authorised
  • Managing regular meetings with minutes and actions for circulation
  • Liaising with partners, key business managers and other PA Services Managers, building strong relationships to ensure full and proactive business support is provided
  • Team mentoring on an individual and team basis
  • Managing all performance reviews consistently, leading meetings, ensuring development plans/training needs are identified following up where needed
  • Managing and monitoring holiday and sickness records for the team
  • Undertake return to work interviews
  • Manage the support staff recruitment process, including establishing genuine requirement for recruitment, drafting robust business cases and liaising with HR and the Recruitment team
  • Leading the interview process and acting as an advocate of the Firm
  • Proven stakeholder management
  • Administrative support experience

What can we offer you?
  • Carers' leave (up to five paid days' leave towards caring responsibilities)
  • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
  • Contributory pension of up to 5%.
  • Private healthcare policy
  • Death in service cover (4 x base salary).
  • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
  • Cycle to work scheme.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

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