Assistant Store Manager

5 hours ago

London, UK, United Kingdom MISSOMA Full time

We are looking for a results driven and passionate Assistant Manager to join our brand new London store. You will be working to drive the store and team forward, through supporting and creating a culture within your team that is authentic and collaborative, centred around customer interaction and delivering a one-of-a-kind customer experience.


Key Responsibilities

Customer Service and Shopfloor:

  • Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them.
  • Provide an exceptional customer experience from the moment customers enter the store through to point of purchase.
  • Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits.
  • Become an expert on all Missoma products, ensuring product knowledge is up to date, thorough and communicated effectively to customers and the store team
  • Understand the core values and culture of Missoma and reflect these in everything you do.
  • Identify and implement out of box opportunities to exceed customer expectations.
  • Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained.
  • Deal with customer complaints effectively and efficiently, referring to your Store Manager where necessary.
  • Ensure merchandising is in line with VM standards and the commercial objectives of the store.
  • Create a seamless interaction between our customers and the instore technology.


Team Management:

  • Lead the store team in the Store Managers absence, through effective communication with your peers, in store team and Missoma HQ. As well as completing weekly reporting and ad hoc requests from the Head of Wholesale & Retail.
  • Assist the store Manager in, motivating and supporting the store team to reach set KPI’s.
  • Assist the Store Manager in team development, through; onboarding team members through the 30, 60, 90 day Induction Programme and the “Half-Year Check-In” review process. Conducting regular product, customer service, data capture and any other training programs as required, utilising company training materials.
  • Assist the Store Manager in the recruitment and selection process of new team members.
  • Address issues with team members, such as punctuality, dress code and performance seeking advice and support from the Store Manager where needed.
  • Ensure that you lead by example following all Missoma company policies and procedures as well as ensuring all team members act accordingly and within the guidelines set.



Operations:

  • Work with the Store Manager to ensure all stock management polices and procedures are adhered to through assisting with stock takes, deliveries, stock control, audits and cycle counts.
  • Take part in analysing store performance and support your Store Manager in defining actions required in order to achieve business objectives.
  • Ensure that all opening and closing procedures are followed at all times and that the store is opened and closed seamlessly.


Competencies and Experience

  • Solid and proven management background with at least 1 year of store management and team-leading experience, within in a fast -paced, within a luxury retail environment or high-volume customer facing role.
  • Sales-driven, results motivated and goal-oriented
  • Experience with leading, motivating and providing excellent sales training to teams.
  • Ability to gather customer feedback and trends and share said insights with management
  • Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management.
  • Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging.
  • Ability to identify each customer’s unique needs and tailor your customer service approach accordingly. As well as provide a welcoming space for customers to ask questions.
  • Familiarity with the user functionality of desktop, mobile, tablet and digital technology
  • Ability to multitask and work in a fast-paced environment
  • A positive “can do” attitude
  • A passion for Missoma as a brand and our products, as well as an understanding of the Missoma mission and aesthetic.

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