Store Manager
2 weeks ago
Nordic Outdoor is on a mission to bring the Scandinavian approach to ‘outdoors’ to everyone in the UK. As an independently owned retailer with stores in Edinburgh, London and the Lake District we see ourselves as ambassadors for Scandinavian culture, clothing & equipment.
As we continue to grow and develop our place in the UK Outdoor retail scene an exciting opportunity has come up to join the Nordic family as a Store Manager for our next steps within London. Since 2022 Nordic Outdoor have operated a flagship store in the heart of Covent Garden where product knowledge, customer service and the ability to go the extra mile has helped set us apart from more traditional outdoor retailers. Building on the back of this success we have big plans for our future within the capital and are looking for a Store Manager ready to grow with us.
As a growing company this is a great opportunity to be involved in the next chapter of the Nordic Outdoor story and we are seeking an experienced candidate for the role of Store Manager to create a memorable shopping experience for our London based customers.
Being a Scandinavian company many of the views on outdoor clothing and equipment differ from those commonly accepted in the UK. Through educating customers and providing top class customer service we hope all our customers walk away with not only the ideal product but also with a deep understanding of why this is the perfect product for their needs. We hope that when our customers leave a Nordic Outdoor they take a little bit of Scandinavian attitude with them.
Who is the perfect candidate?
Our new Store Manager should have a strong retail background, having worked in a managerial position in a similar type of fast paced retail environment. You will be working with a team of up to 10 staff including an experienced Assistant Manager and should have experience in managing a team of this size.
While there are some processes and operations which come along with the role of Manager we are looking for a sales superstar. Someone who can lead from the front and ensure that our customers are getting the best experience every time they shop with Nordic Outdoor. While it is of course ideal if you have a background, and perhaps more importantly an interest in the outdoor industry, training on the job will be provided.
Our staff are the most important part of our business. Since this role will involve spending time out on the shop floor, the ideal candidate should bring a passion for retail sales to the post, excelling at customer service while at the same time maximising the opportunities from each sale.
By providing knowledgeable and honest advice, you will guide the customer through the entire buying process while educating them about our way of looking at outdoor clothing and equipment. To make sure that our staff feel confident in this sales approach, all staff go through continuous product training as well as on the job skills development.
The successful candidate will take full responsibility of the successful day to day running of our London Store and will also receive support from our Head Office team. As a small independent company you have the opportunity to put your own stamp on this role and see changes you recommend come to life much faster than in multinationals. As the store manager you will work closely with our MD, Buyer, Marketing manager and Operations manager to help Nordic Outdoor take the next step in our journey.
What we offer
The Store Manager role is a permanent salaried position working 5 days per week and in return we offer a competitive salary. In the role there would also be a commission-based element. It is important that the applicant have flexible availability when it comes to holidays and working weekends.
To be a successful Retail Manager in our company, we would expect that candidates:
- Have a background in retail management – preferably within the outdoor or fashion sector
- Enjoys customer interaction and has a proven track record in beating sales targets and exceeding KPI’s
- Have previous experience in building a sales team and has some experience in creating rota’s, dealing with HR issues and helping to create a unique in-store environment.
- Possess good merchandising skills and can tell the Nordic Outdoor story through in-store and window displays
- Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures
Success Profile
The successful applicant will be long term results oriented and able to look at the bigger picture. This applicant should also be very confident in their ability to sell, with excellent customer service and communication skills.
Since the applicant will need to work independently at times, it is important that they are proactive, with strong problem-solving ability and analytical skills.
This role will include some administrative tasks for the shop, for which the applicant will have to have strong organisational skills as well as a proficiency in Microsoft Office, along with sufficient computer skills to handle our EPOS and stock management system.
In return, we will be able to offer the successful candidate the ability to develop this role within Nordic Outdoor and the opportunity to help us grow the company within the city and the wider UK. By joining our team as a store manager there is the opportunity to put your own stamp on our flagship store and grow with the company in the coming years.
- To apply, in the first instance, please submit your CV and Cover Letter. We are looking forward to hearing from you.
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