Senior Mobile Debt Analyst

2 months ago

Livingston EHHH, West Calder, United Kingdom SKY Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As the Senior Mobile Debt Analyst in the debt management team, you'll be pivotal towards our overall success. Using your Billing and Debt knowledge, analytical skills and proven relationship management skills, you will help drive and deliver multi million pound improvements to bad debt rates within our Mobile operation. - Head of Debt Management, Andrew MacRae

What you'll do:
  • Own Sky's Mobile debt journeys for both Sim only and also CCA regulated loans.
  • Live and breathe the customer journey to recognise where we can improve performance.
  • Enthusiastically embrace the numbers, identifying not just concerns but where we can do better .
  • Provide guidance to all projects and upcoming changes which interact with debt.
  • Share your expert mobile debt knowledge with all stakeholders throughout Sky
What you'll bring:
    • Comprehensive knowledge of Mobile b illing and d ebt within Sky or an equivalent organisation. Ideally with exposure to CCA regulated loan agreements.
    • Strong numerical skills with experience of owning , collating and understanding your KPI's and the ability to share your findings.
    • Proven track record as an analyst identifying and delivering improvements in the b illing and d ebt world or a similar environment.
    • Excellent Relationship management skills with experience of influencing and managing senior stakeholders.
    • Pro-actively self-manage with a focus on quality of delivery within agreed timescales
    • If you don't have the required b illing and d ebt knowledge but do have 5 years plus experience as an analyst and can demonstrate your skills in the other areas , we'd love to hear from you.
Team overview:

COO-Ops

Our Operational Teams are passionate about building the foundations on which our amazing teams run. We provide the operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers. We are passionate about driving improvements to the engine room of our business, and as part of our fast-paced team, no two days are the same.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences
How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles.

You'll be well fed at our subsidised canteen or play a game of pool or table tennis.

Inclusion:

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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