Senior Business Analyst

2 weeks ago


Livingston, West Lothian, United Kingdom Sky Full time
Job Title: Senior Business Analyst - Mobile Debt

About the Role:

As a Senior Business Analyst in our Mobile Debt team, you will play a pivotal role in driving and delivering multi-million pound improvements to bad debt rates within our Mobile operation. You will work closely with the debt management team to identify areas for improvement and develop strategies to reduce debt.

Key Responsibilities:

* Live and breathe the customer journey to recognize where we can improve performance.
* Provide guidance to all projects and upcoming changes which interact with debt.
* Pro-actively self-manage with a focus on quality of delivery within agreed timescales.

What You'll Get:

* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access to a wide range of exclusive Sky VIP rewards and experiences

How You'll Work:

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll have the opportunity to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

Your Office Base:

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus, there's onsite parking available for cars, motorbikes and bicycles.

Inclusion:

At Sky, we don't just look at your CV. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.

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