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Residential Block Manager
2 months ago
Block Manager Job Description
Responsibilities:
- Effective Portfolio Management: As a Block Manager, you’ll oversee day-to-day operations for our property portfolio. Your proactive approach will elevate service levels, consistently exceeding client expectations. You’ll also advise clients on management setup, ensuring they’re well-informed.
- Legal Awareness: Stay abreast of legislation changes and significant case law. Anticipate potential impacts on properties under your purview and disseminate this knowledge to stakeholders, including freeholders, lessees, and colleagues in sales and lettings teams.
- Lease Expertise: Analyse leases from multiple angles, foreseeing issues that may arise. Your understanding of lease intricacies will be crucial.
- Timely Communication: Respond professionally and promptly to all correspondence.
- Site Inspections: Regularly visit properties in your portfolio, conducting thorough site inspections. Document findings in site inspection reports and identify any insurance risks.
- Resident Engagement: Ensure residents are aware of your visits, providing them an opportunity to discuss any concerns.
- Best Practices: Familiarize yourself with the Landlord and Tenant Acts (1985 and 1987), especially S20 and L&T 1985, as well as the Commonhold and Leasehold Reform Act 2002. Leverage resources from ARMA and IRPM.
- Contractor Management: Instruct only approved contractors and monitor their service delivery. Understand statutory limits and follow consultation procedures as needed.
- Financial Acumen: Master the service charge accounting process, create budgets, chase debtors, and handle invoices from contractors, insurance brokers, and power suppliers. Communicate effectively with auditors regarding statutory accounts.
- Personal Work Planning: Innovate to improve processes, anticipate problems, and implement preventive measures. Ensure efficient progress and resolution.
Objective: As the Property Manager for Residential Blocks, your mission is to provide cost-effective, customer-focused service while retaining clients. Additionally, focus on expanding your portfolio.
Skills:
- Industry-recognized qualifications (e.g., ARMA or IRPM) are advantageous.
- Excellent communication skills with all relevant parties.
- Strong problem-solving abilities and creativity.
- Effective decision-making and leadership skills.
- Exceptional customer service orientation.