Guest Experience Manager

2 months ago

Ascot SL, Ascot, United Kingdom COWORTH PARK Full time

Join us as aGuest Experience Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.When you join us as aGuest Experience Managerat Coworth Park Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you'll get

As aGuest Experience Managerat Coworth Park, here are just some of the great benefits you will receive:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities
  • £1,000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees
What you'll do

You'll love what you do and take pride in delighting our guests:

  • Our Guest Experience Manager is responsible for ensuring a seamless and guest centric service is offered throughout every interaction with our guests while building lasting relationships and creating brand bonds to create guest loyalty.
  • They will oversee and manage to daily operational functions of the Guest Services and Guest Relations Departments to ensure each of our guests receives a truly exceptional experience while on property.
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of our Guest Experience Manageris to live their behaviours to continue to create our legacy.
  • Our Guest Experience Manager e is entrusted with coordinating and planning for all of the guests stay, through research and communication with all departments to create a memorable stay.
  • Communication is what keeps our departments running perfectly. Our Guest Experience Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.
  • As a senior member of the team, our Guest Experience Manager will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team. They will liaise and support the Director of Rooms with the daily operation of the hotel, as well as closely collaborating with the Global Director of Guest Relations

The items shared are the essence of a day in the life of our Guest Experience Manager, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day and every day. As our Guest Experience Manager, you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You will comfortably communicate in this language

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at


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