Guest Services Night Manager

2 weeks ago

Ascot SL, Ascot, United Kingdom COWORTH PARK Full time

Join us as aNight Guest Service Managerat Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

This role will lead the Front of House operation on a nightly basis in order to provide an exceptional guest experience, from arrival through to departure.


What you'll get

  • Duty Manager responsibilities to oversee the nightly running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
  • Ultimately responsible for the provision of a seamless guest experience.
  • Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
  • Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
  • Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met.
  • High engagement with guests throughout their stay to make them feel at home and create the warmth of Coworth Park. In addition promoting hotel services and facilities.
  • Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
  • Daily reporting nightly reports
  • Run end of day using the hotels operating system
  • Create daily briefing sheet
  • Send out report pack to HODs
  • To coordinate with all hotel departments by anticipating and communicating guests needs.
  • Daily Inspection of Front of House/ Back Office areas and guest rooms.
  • Following up on guest complaints and queries from the day
  • Live our values on a daily basis through being a Coworth Park brand ambassador
  • Comply with all statutory and company health and safety, fire, bomb and security regulations
  • Ensure job required certificates are kept up to date
  • Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
  • You may on occasion be required to adjust your hours of work to cover the hotel needs
The items shared are the essence of a day in the life of a Guest Services Night Manager, but well make sure you are provided with specifics on how we care for our hotel

What you'll bring
  • 5 star experience
  • Previous Duty Manager experience
  • Computer Management system
  • Customer orientated
  • Good written and spoken English
  • Good organisation
  • Team player
  • Opera Knowledge is desirable
  • Full and Clean Driving Licence

  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Service Manager youll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.
  • We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at

AMRT1_UKCT

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