Field Service Engineer

5 days ago

London, UK, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

THIS IS WHERE you build trust to achieve results

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.

As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Safe Patient handling equipment) you will cover several accounts based in Leeds, North Staffordshire, Midlands and Manchester.

What You'll Be Doing:

  • Install, service, repair and maintain products, distributed by Baxter/Hillrom .
  • Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
  • Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
  • Responsible for maintaining and documenting the assigned calibration equipment
  • Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions.
  • Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
  • Be the technical expert and support for customers, account managers and engineers. This includes being the technical escalation point for the designated product group
  • Provide technical feedback into contracts & tender submissions
  • Review critical metrics regularly and adapt the working practices to ensure service level is maximised
What You'll Bring:
  • Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Good organisation and prioritisation skills
  • Good proficiency in Microsoft Office (including Outlook, Excel)
  • Good technical problem solving skills
  • In-depth level of practical experience in the relevant technical/engineering discipline with measured KPIs
  • Demonstrable experience in meeting business critical timeframes and deadlines
  • Successful experience in managing and engaging with customers
  • Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Job Requirements
  • Participating in 24 hr on-call (where required)
  • Lone-working
  • Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence
What are some of the benefits of working at Baxter?
  • Competitive total compensation package
  • Professional development opportunities
  • High importance is placed on work-life balance
  • Commitment to growing and developing an inclusive and diverse workforce

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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