Field Applications

2 weeks ago


London, UK, United Kingdom TEC Partners - Technical Recruitment Specialists Full time

Field Applications & Service Manager

£75-85k DOE

London


Are you ready to take the next step in your career and make a significant impact in the world of commercial biotechnology? This newly created role is pivotal in building their technical field team and the service/support infrastructure necessary to bring their innovative platform to market.


Key Responsibilities:


Field Applications:

  • Spearhead the creation of technical documentation and training materials.
  • Lead and execute pre-commercialisation projects, including demonstrations, prototype testing, feasibility studies, and product evaluations.
  • Deliver compelling pre-sales and post-sales technical and scientific presentations to drive product adoption.
  • Foster and maintain strong relationships with Key Opinion Leaders (KOLs), key customers, and strategic partners.
  • Serve as the internal and external Subject Matter Expert in their target market segments.


Customer Training:

  • Design and implement a seamless onboarding and training experience for new customers.
  • Oversee new installations, including facility inspections, assay validation, and customer training sessions.


Service and Support:

  • Develop and enhance key company processes to build a world-class customer support organisation.
  • Provide comprehensive technical training, support, and troubleshooting for customers.
  • Offer scientific and applications feedback to internal teams to continuously improve product workflows.
  • Maintain and update support information in the company enterprise database.


Qualifications & Experience:

  • Extensive experience in field applications/technical service/support roles.
  • Proven track record of solving complex technical challenges in the field.
  • Experience working in global, cross-functional roles and across multiple sites.
  • Ability to work independently and collaboratively as part of a team.
  • Strong relationship-building skills with internal and external customers.
  • Experience in building training/service/support processes and infrastructure.
  • Willingness to travel up to 50% of the time.
  • Understanding of global regulatory and reimbursement considerations is desirable
  • Knowledge of clinical customers, laboratory workflows, and validation activities, from sample to result, and patient reporting, is beneficial.


Working conditions:

  • This role is based in London with a hybrid working arrangement (2-3 days in the office per week).
  • Up to 50% travel may be required


If this role sounds of interest, and you’re looking for a fresh challenge then please apply right away to be considered for this exciting role.



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