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ServiceNow ITOM Visibility Service Mapping Engineer

4 months ago

UK, UK, United Kingdom PCR Digital Full time

ServiceNow ITOM Visibility Service Mapping Engineer

UK Remote West London

6+ Month Contract inside IR35 Rate Approx 600 to Umbrella


Looking for ServiceNow ITOM Visibility Service Mapping Engineer contractor, responsible for the rollout of the Service Mapping capability. Practical hands-on experience with Service Mapping within ServiceNow including creating pattern extensions for bespoke products. Using ServiceNow Pattern Designer & knowledge of RegEx/ JavaScript Skills to parse the right information. Experience of creating tag-based service maps and dynamic CI groups where appropriate is also preferable. ServiceNow CMDB data model (CSDM) & ServiceNow ITOM discovery experience and good general sys admin technology background including scripting.

6+ Month contract position. UK but Remote Please click below to view the Job Description & apply if suitable – Inside IR35 umbrella rate Approx 600pd. Ideally immediate start.


Roles & Responsibilities:

The ServiceNow ITOM Visibility Service Mapping Engineer role sits in the The Service Configuration Management (SCM) team and will be responsible for the rollout of the Service Mapping capability within the organization. Your role will cover the initial data gathering of Service Mapping entry points, ensure adequate permissions are granted and assist in the development of custom discovery patterns to classify and relate all infrastructure components.


Your daily duties:

* Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.

* Work with Application SMEs to capture entry point data for key business applications.

* Work with Service Owners and SMEs to ensure developed service maps are related to the appropriate Service and Service Offerings.

* Identify potential Service Mapping candidates based on horizontally discovered data.

* Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.

* Monitors discovery and service mapping results, reconciling and addressing with data owners.

* Maintain the integrity of the Service Mapping process within production and non-production environments.

* Create and maintain Service Mapping discovery schedules.

* Periodic review of operational procedures and publish new revisions when necessary.


General Skills & Experiences

Candidates for this role should at least 1 year’s experience Configuration Management and using ServiceNow. They should also have broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework.


Core Skills:

* ServiceNow ITOM discovery & Service Mapping – Practical hands-on experience with Service Mapping within ServiceNow including creating pattern extensions for bespoke products using ServiceNow Pattern Designer – ServiceNow discovery pattern development

* Scripting – Java Regular Expression RegEx. JavaScript

* ServiceNow CMDB data model (CSDM)

* Business application architecture

* Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)

* Ability to discuss credentials issues and troubleshoot with engineers.

Beneficial Skills:

* High availability application & infrastructure architecture

* Container computing (Docker, Kubernetes)

* Cloud architecture (AWS, Azure, GCP)

* Scripting / programming

If you are suitable and interested please can you send your updated CV along with your Umbrella Day rate range for this.


Everybody is welcome

Diversity and Inclusion Statement. | PCR Digital

“At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment – it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it’s why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you.”

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.