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Customer Service Advisor- Mobile Devices
3 months ago
You will play a key role in providing exceptional support and guidance to our customers. Working at customer sites across the UK, you will set up and configure customer devices and provide guidance. Bringing an interest in technology and strong customer service skills, you will ensure continued high level of customer satisfaction and aid understanding of our full portfolio of products.
This is a 12 month fixed term contract and requires regular travel across the UK
What you'll do:
- Provide guidance to customers on new software and ensure high levels of customer service
- Perform factory resets on customer devices
- Install new software onto customer devices and ensure connectivity and perform basic troubleshooting
- Maintain accurate records of support activities and issue resolution
What you'll bring:
- Prior experience in a Customer facing role is essential.
- Understanding and experience of mobile devices, for example smart phones and tablets
- Ability to troubleshoot basic software issues
- Excellent communication skills with the ability to explain technical processes to non-technical audiences effectively
- Strong customer service skills with a passion for helping others
- A full driving license and car are essential for this role as extensive travel will be required
What we offer:
- We are an official great to place to work Working at Person Centred Software | Great Place To Work® UK
- The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
- Base salary of up to £27,000 and expensed travel
- Bonus scheme
- Hybrid working
- 25 days holiday
- Net zero pension scheme
- Regular company updates
- Additional perks including; cycle to work scheme, staff discounts portal and employee assistance programme
