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Service Delivery Manager

3 months ago

UK, UK, United Kingdom Mitie Full time

Position overview:

Working within Helpdesk, in a fast paced and challenging environment you will be providing Facilities Management support and Customer Service 24/7, 365 days per year. You will ensure you motivate and drive your team to deliver an effective service through coaching, mentoring, development and quality management to deliver the exceptional every day. Furthermore, you will be responsible for consistently thinking and acting innovatively to generate ideas and different ways of working


Main duties:

This will be an interesting and varied role with the main duties including, building professional relationships with clients and internal stakeholders by drawing on own experience and utilising all available resources in order to both maintain and potentially improve those relationships and strengthen Mitie's relationship with the clients. Ensuring SLA's / KPI's are delivered. Ensuring that that there is sufficient operational resource to meet the customer requirements.


Person Specification:

  • Driven and dynamic individual who constantly evaluates their own performance
  • Innovative thinker who is able to evaluate situations and generate ideas for improvements.
  • Experienced / natural persuader who is able to influence people in a positive way.
  • Experience of leading and motivating a team, preferably within a customer service or helpdesk / call centre or FM environment.