Director of Operations, Onboarding

About us / Moniepoint

Moniepoint Group is the fastest growing company in Africa, as ranked by Financial Times in 2024, and we are a fintech company with a mission to bring financial inclusion and happiness to hundreds of millions of small businesses and individuals in Africa, and we’re now hiring for a product which will be launched from 0-1, so as our Director of Operations, Onboarding, you’ll have the chance to be a part of something that is financially very well backed (we have the same backers as Nubank, Remitly, ClearScore and Zopa Bank, and we are a profitable business), and to join one of the most promising tech rocketships. We are digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.

After building this self-sustaining, profitable business solving problems in Nigeria, we want to help everyone around the world seamlessly trade with African businesses and individuals, so now is an exciting time to join us, to be a part of launching our UK headquartered, international business, which is like a new start up within an established scale up with 2,000+ team members.

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. After 9 years of building products with an obsession to make payments more reliable, and to make the absolute best products possible we are now building out our brand & business in the UK - once you hop on a call with us and get to know us, you’ll get to find out why rock stars have been joining us from some of the leading fintech start ups and other scale ups (including but not limited to Revolut, Wise, Plum, GoHenry, Klarna, Shopify, Meta and Booking).

Location: United Kingdom (full-time), hybrid work. Our office is in the Southwark area, and we expect our team members to come in a couple days a week to the office.

Start date: As soon as possible, but we know this can be difficult when factoring in notice periods, so we are open to have the right person join later.

Travel requirements: In this role you will be expected to travel once a quarter to our HQ in Lagos.

About the role:

As the Director of Operations, Onboarding at Moniepoint, you’ll report directly to the VP of Product - Onboarding. You will have a huge responsibility for building and managing an international department and team from scratch, to handle the manual customer onboarding activities for KYC (Know Your Customer) operations. This role involves executing additional checks when automated systems are insufficient or further verification is required before account opening and for ongoing monitoring. Your expertise will ensure compliance with UK (and other relevant markets) regulations and support our multi-market expansion strategy. If you have extensive experience in setting up customer onboarding operations for regulated fintech companies and are passionate about creating robust, compliant processes, this is the role for you

Responsibilities:

• Build and lead a high-performing customer onboarding (KYC) operations team in Nigeria and other regions as needed, ensuring adherence to UK regulatory requirements and company policies.
• Develop and implement KYC procedures for manual checks when automated systems are not applicable, ensuring thorough and compliant customer onboarding.
• Travel as necessary (quarterly) to Nigeria and other regions to support and build the team, particularly in the early stages. We have our main company headquarters in Lagos, and already have a well established business and team locally, so you will have support locally when building out your department.
• Collaborate closely with compliance teams to ensure all onboarding processes meet UK and international regulatory standards.
• Set up and manage processes for multiple markets, including the UK, Nigeria, Kenya, the US, and other EU regions, to handle diverse regulatory requirements.
• Train and develop local leaders in Nigeria and other African markets to oversee day-to-day onboarding activities and ensure operational excellence.
• Foster a culture of meticulous attention to detail and high standards of document review to prevent fraud and ensure compliance.
• Provide input into the development and customization of internal tools to improve onboarding efficiency and effectiveness.
• Transition from an operational focus to a strategic one, continuously improving onboarding processes and contributing to the overall growth strategy.
• Manage and inspire a diverse, distributed team, navigating cultural differences and promoting an inclusive work environment.
• Monitor performance metrics, identify areas for improvement, and implement solutions to enhance the onboarding process.

Qualifications:

• Extensive experience in building and managing KYC operations and teams for a regulated fintech or electronic money institution (EMI) in the UK.
• You have worked in an early stage fast paced fintech start-up or scale-up. We need a leader who is excited about this, who is comfortable in a rapidly changing environment
• You're an ambitious leader, who is comfortable making quick decisions on their own, who can quickly hire and build an incredible team, and can guide your teams on how to do things the right way, while moving fast.
• Proven track record in setting up and leading distributed teams across multiple countries, with a focus on customer onboarding and KYC operations.
• Ability to travel frequently, especially to Nigeria, for team setup, training, and process implementation.
• This goes without saying, but a curiosity to learn about the payments landscape in Africa, and a deep interest in being a part of Moniepoint’s mission, to help millions of people achieve financial happiness and success across Africa, is a must
• Exceptional attention to detail and a methodical approach to setting up processes for reviewing documents and verifying customer information.
• Strong leadership skills with experience managing teams, including remote and cross-cultural teams.
• Excellent communication and presentation skills, with the ability to articulate complex regulatory requirements and operational procedures clearly.
• Cultural awareness and experience working with teams from diverse backgrounds.

What we can offer you:

We'd like to let you in on our 4 Ms framework, which is at the heart of our culture and values as a company.

1. Membership: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard.
2. Mastery: We bring on board inspirational team members who are the very best at what they do, who operate on fundamentals and first principles, who you can learn from. We’re also at a much earlier stage with our UK business, so you’ll get to be a part of this journey, where you’ll get to contribute in your area of mastery, while also learning and contributing to many other parts of the business.
3. Money: You’ll receive an attractive base salary, up to 10% employer matching for pension, health & life insurance for you and your dependents, and a very attractive, monthly cash bonus.
4. Meaning: We are building products which are positively impacting the lives of millions of people, and which are at the cutting edge of payments in Africa, where payments are barely even 1% built. By joining us you’ll get to not only build something from 0 to 1, you’ll also get to join an extremely passionate team, which is solving different, big problems, as opposed to building another nice-to-have app in a well developed country.

What to expect in the hiring process:

• A preliminary phone call with one of our recruiters.
• An interview with your future manager, the VP of Product - Onboarding.
• A technical and behavioral interview with our SVP responsible for onboarding at the group level.
• A final interview with the CEO of our UK business.

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.