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ServiceNow Presales Consultant

1 month ago

England, UK, United Kingdom NTT DATA Business Solutions Full time

NTT DATA Business Solutions :

NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.


Position Description:

As part of our growth strategy, we are seeking an experienced ServiceNow Presales Consultant to accelerate the development and expansion of our ServiceNow portfolio, with a specific focus on IT Operations Management (ITOM), IT Service Management (ITSM), and Service Operations. This key role will be responsible for leading and coordinating critical business development functions:


Go-to-Market (GTM) Strategy and Approach:

  • Collaborate with key stakeholders, sales teams, and ServiceNow specialists to define and lead the GTM strategy targeting the ITOM, ITSM, and Service Operations market segments.
  • Develop and articulate service portfolios, including advisory services, service packages, innovations, and value propositions aligned with customer needs.


Pre-Sales Support and Service Design:

  • Partner closely with sales functions and ServiceNow experts to manage and coordinate all presales activities.
  • Oversee the preparation and delivery of presales support, including RFP responses, proposal creation, service design, estimates, client engagement, and presentations.


Advisory Services Development:

  • Design and deliver a portfolio of advisory services aimed at optimizing IT operations, validating roadmaps and supporting implementation strategies.
  • Drive new revenue streams through advisory services offerings in alignment with customer success frameworks.


Responsibilities and Expectations:

  • Lead and define the ServiceNow GTM strategy, service portfolio, and advisory offerings in collaboration with key stakeholders.
  • Support marketing and sales teams by providing digital content, thought leadership, campaign support, and customer advocacy development.
  • Contribute to competitor analysis and develop winning strategies for sales engagements.
  • Prepare high-quality RFP responses, compelling proposals, and innovative service designs.
  • Engage with clients to understand requirements, present solution approaches, and deliver client presentations throughout the sales lifecycle.
  • Collaborate with delivery teams to ensure smooth service implementation and transition.
  • Build and maintain strong relationships with colleagues, delivery centers, and the broader ServiceNow community.


Core Skills & Competencies:

  • Strong knowledge of ServiceNow architecture, IT Operations Management (ITOM), and IT Service Management (ITSM).
  • Strong understanding of value selling, identify the problem, build out the solution
  • Experience in Service Introduction, Delivery Management, and Service Management.
  • Proficiency in service design approaches, infrastructure, and delivery models.
  • Familiarity with global delivery models (onshore, near-shore, offshore) and managing service quality, risks, and knowledge.


Soft Skills:

  • Excellent presales skills with the ability to facilitate workshops, presentations, and design thinking sessions.
  • Proven ability to build strong relationships and effectively communicate at all levels within customer organizations.
  • Strong commercial acumen and value-based selling approach leveraging NTT DATA assets and solutions.
  • Highly motivated with the ability to work independently in a dynamic and challenging environment.


General:

  • Eligibility to work in the UK and preparedness for high-level security clearance if required.
  • NTT DATA is an equal opportunities employer. If you require special arrangements for the interview process, please advise us accordingly.


We offer:

We offer a range of benefits including -

  • A competitive group pension plan, life assurance and income protection
  • One “Free Friday” per calendar month - effectively an extra 12 days holiday
  • “Work Where It Works” policy for the UK
  • Private medical insurance.
  • Cycle scheme, electric car scheme
  • Some of these benefits may be available only after you have passed your probationary period

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