Central Training Manager

4 days ago

City of London, Central London, United Kingdom Mosaic Pub and Dining Full time

Mosaic pub and dining are looking for a passionate training manager to join the team, ensuring front line staff are trained to the highest level and standards are maintained throughout all sites. This a new a role for the company and the right candidate will be involved in forming the role and objectives to ensure a successful outcome. The Training Manager will be responsible for developing, implementing, and overseeing all training programs to enhance employee skills, and uphold service standards across all restaurant and pub locations. This role plays a key part in fostering a culture of continuous learning and delivering an outstanding guest experience.

Key Responsibilities:

Develop and Implement Training Programs:

  • Design a variety of training plans to support continuous learning, including on site one-to-one, central training, induction training and supplier supported training
  • Create standard operating procedures (SOPs) and training manuals to ensure consistency across all locations.

Train employees on menu knowledge, including ingredients, preparation methods, allergens, and suggested pairings.

  • Provide training on point-of-sale (POS) systems, reservation systems, and other operational technologies.

Onboarding and Induction:

Lead the onboarding process for new hires, providing an engaging introduction to company values, expectations, and operational standards.

Conduct hands-on training sessions for new employees to build their confidence and competency.

Ongoing Employee Development:

Organise regular training workshops on customer service, product knowledge, sales techniques, and compliance.

Develop and implement leadership training programs to support the growth of team leads, supervisors, and aspiring managers.

Performance Evaluation and Coaching:

Monitor and evaluate employee performance and training effectiveness through regular assessments, guest feedback, and operational observations.

Provide individual coaching and development plans to address performance gaps and build employee skill sets.

Maintain Training Documentation:

Keep detailed and up-to-date training records for all staff, tracking progress and certifications.

Regularly review and update training materials to reflect any changes in company policies, menu offerings, or industry standards.

Team Collaboration:

Work closely with the Operations Manager, General Managers, and Head Chefs to identify training needs and align programs with business goals.

Act as a role model in customer service excellence and uphold company values in all interactions.

Key Qualifications:

Experience:Minimum of 3-5 years of experience in a training role or senior management position

Education:Bachelors degree in Hospitality Management, Business, or a related field (preferred).

Communication Skills:Exceptional verbal and written communication skills, with the ability to deliver engaging training sessions.

Leadership Skills:Proven track record of effectively leading, coaching, and developing staff.

Attention to Detail:Strong organizational and documentation skills to manage training records and reports.

What We Offer:

  • Competitive Salarybased on experience.
  • Career Development Opportunitieswithin a growing company.
  • Opportunity to contribute to your own role development and job description
  • Flexible working style
Please note this is a hands on role which will require weekend and evening work, to ensure training is completed at peak service times.

AMRT1_UKCT

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