IT Support Engineer

4 weeks ago

Windsor UK, Windsor & Maidenhead, United Kingdom Hays Full time

IT Support Engineer

Windsor

UK Driving License Required

Salary: Up to £38,500


Summary


Hays are working with one our clients on the position of an IT Support Engineer, the below is a breakdown of the role and its responsibilities.

The job role is responsible for assisting the Technology Manager in the management, installation, maintenance, availability and security of existing and new hardware and software technology throughout the organisation, and ensuring staff know how to access and utilise the technology relevant to their role.


Key Responsibilities


• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, tablets, software, and hardware


• Handle business-critical IT tasks and systems administration


• Research and evaluate emerging technologies, hardware, and software


• Track and maintain inventories of hardware and software.


Specific Duties (General)


• Optimise, maintain and manage the technology environment and network in a manner that delivers high efficiency along with the required resilience


• Develop and maintain a clear framework of IT policies, standards and strategies that will assist staff in accessing and using the technology provided


• Understand General Data Protection Regulation (“GDPR”) principles and ensure these are incorporated into the framework of IT policies and procedures


• Prepare and maintain a complete list of technology equipment and software within the organisation, and carry out periodic audits to track the same to ensure the status, current location and usage remains as planned


• Maintain relationships with technology partners, including help desk functions provided by third parties


• Ensure network components meet the needs of the system and work together seamlessly


• Research and stay current on new IT equipment and solutions


• Ensure efficient technology working practices through uniform processes and procedures across the organisation


• Ensure efficient and effective technology and internet access for all groups of users


• Organise troubleshooting or repairs when necessary for all IT and technology equipment


• Take time to read notices, keep to deadlines and carry out duties as effectively and efficiently as possible


• Attend meetings as required.


• Disaster Recovery and Security


• Identify security threats, and formulate strategies and methods to mitigate those threats


• Develop and maintain procedures for data backups


• Maintain user security through hardware or software installation or through training.


• Responsibility, in conjunction with the Commercial Director, for the IT infrastructure and its commissioning


• Dissemination of the IT policy documents and procedures, and facilitating appropriate IT training for staff prior to the Home opening.


• Assisting with the training of new staff


• Liaise with management and trainers on the training of employees on new software and hardware, to troubleshoot, and provide technical support when needed


• Liaise with management and trainers to identify the technology requirements, support and training for new employees.


Other general duties include:


• Promote and support the organisations ethos of best practice in health care


• Positively promote the organisation through professional personal conduct both in and out of working hours


• Ensure that you have read and understood all relevant organisation policies and procedures and that you, yourself, comply with these at all times


• Attend and participate in training sessions and staff meetings as required. These may take place within any company location, at home, at head office or an outside venue


• Maintain good working relationships with all colleagues at all times, and fostering the same approach within other staff, so that an atmosphere of harmony and working together prevails


• Embrace the organisations approach and tone of management style, so that people feel comfortable in your presence, and feel able to speak freely


• Undertake any other duties which are within the scope, spirit and purpose of the job as requested by the Commercial Director or other Directors


Health and Safety


• Be aware of, and conform to the Health and Safety Policy


• Carry out all duties in a safe manner having regard to Health and Safety and the welfare of staff, Residents and other persons


• Ensure a safe environment is maintained at all times when using, reviewing, installing or updating technology in any areas.


Personal Qualities, Knowledge and Skill Requirements


The post-holder must:


• understand the need for accuracy and working to deadlines


• have language skills sufficient to communicate with all levels of staff and contract personnel


• have a professional outlook


• have the ability to remain calm under pressure


• be a team player


• be flexible in their approach to new situations


• demonstrate enthusiasm, particularly for the aims and objectives of the organisation


• have the ability to encourage staff and others to progress in their jobs


• be able to work as and when required, working flexible work patterns and hours of work to reflect the needs of the company


• understand the requirements of the Data Protection Act 2018 and must maintain strict confidentiality in respect of all Resident, staff and business records


Key skills


• Active Directory & Group Policy


• DNS & DHCP


• Windows-based operating systems


• Remote Desktop Services / Remote access


• Detailed understanding of network security


• Microsoft Office


Working Conditions


• Working hours in this role will most often take place between 9am and 6pm, but there will be periods when your approach to working will need to be more flexible. Extra hours will be required at certain times to meet deadlines.


• An undetermined proportion of your time will be spent working in the Homes, so travel is a common aspect of the role and it will sometimes be necessary to work away from home.


This Job Description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position, and it will be

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