Claims Vendor Account Support Manager

3 days ago


Birmingham, West Midlands, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

General Job Title: Claims Vendor Account Support Manager Division: Group Claims Location: Birmingham Reports To: Head of Claims Vendor Account Management Key Relationships: Group Claims, TPAS, Coverage and Defence Law Firms, Service Providers, Claims Business Management Team & UCO Job Summary: To coordinate business activities for the Vendor Account Management team to support the Group Claims function. To deliver BAU services of the vendor oversight function and work collaboratively with Claims mangers and external vendors to enable efficient oversight and monitoring. Key Responsibilities Work closely with the Vendor Account Management team to help manage the relationship with external service providers, including but not limited to: Create and maintain a repository of current service provider firms; Responsibility for the update and maintenance of all contractual documentation; Monitoring and oversight of claims service provider KPI’s and general standards; Assist in the efficient processing of service provider fees; Assist in the design, implementation and administration of service provider oversight tracking Liaise with external parties to facilitate meeting and visits; Create agendas, supporting documents and draft notes for internal and external meetings; Assist with sourcing, on-boarding, contracting and termination of service providers; Document minutes and actions at relevant claims-related meetings; Keep all central records up to date for claims service providers; Liaise with other teams within Beazley and external parties, to ensure deliverables are being met in a timely fashion; Research and/or respond to claims requests and billing escalations relating to service providers, defence and coverage law firms and claim managers; Root cause and identify trends in service provider complaints; Prepare regular and ad-hoc claims reports as required, including manipulating data in Excel and other reporting tools. General Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude contributing to an internal environment of teamwork and promote a positive brand image to our external customers. Undertake relevant training on Beazley policies and procedures as identified by line managers, Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. Perform additional responsibilities as required by line managers, through objectives or through the learning management system. Personal Specification: Education and Qualifications Degree in any discipline – preferred but not essential A minimum high school diploma Skills and Abilities Experience with claims systems or law firm billing would be helpful but not essential Proficiency with MS Office suite of products especially Excel and PowerPoint Strong organizational skills Strong numeracy skills Ability to multi-task a high volume of work accurately Ability to work independently or with limited supervision at times Strong written and verbal communications skills Good time management skills Attention to detail Knowledge and Experience Proven administrative experience, preferably within the insurance sector Aptitude and Disposition High comfort level using IT and aptitude to learn company’s claim system Self-motivated, flexible and task-focussed Professional approach Diplomatic Good judgment and common sense Positive, enthusiastic and service orientated Competencies Achievement orientation Information seeking Customer focus Team working Problem solving Purposeful communication Influencing others Flexibility Active listening Speed & quality

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