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Assistant General Manager

4 weeks ago

Manchester Greater Manchester, Greater Manchester, United Kingdom SSP Full time
Job description:

Assistant General Manager – Upper Crust Manchester Piccadilly

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.


We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As Assistant General Manager, you'll be rewarded with a competitive salary

  • Colleague discount - up to 50%
  • Friends & Family discount 20% (T&C apply does not apply to all brands)
  • Flexible working
  • Management bonus scheme
  • Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
  • Wellbeing support through Retail Trust and family-friendly leave
  • Variety of networks to support you, Neurodiversity, LGBTQ and many more
  • Life assurance
  • Apprenticeships and ongoing development opportunities
  • Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

As Assistant General Manager you’ll:

  • Be passionate and dedicated and a strong support to the General Manager.
  • Have the highest standards of brand quality and safety for our customers and team.
  • Be an inspiration to the team to deliver outstanding customer service and loyalty.
  • Mentor and train the team to grow and excel.
  • Have proven experience and confidence in leading a team.
  • Set an example of excellent service skills.
  • Communicate effectively and clearly.
  • Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

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