Case Manager

4 months ago

London, UK, United Kingdom The Graduate Project Full time

Job Overview:


The Fitness to Practise Case Manager is responsible for managing and overseeing cases where concerns have been raised about the conduct, performance, or health of professionals. The role involves investigating complaints, assessing risks, and ensuring that cases are handled in line with relevant legal frameworks, policies, and procedures. The Case Manager will work closely with legal teams, professional bodies, and other stakeholders to ensure that all cases are managed effectively and that public safety is maintained.


Key Responsibilities:


  1. Case Management:
  • Manage a caseload of fitness to practise cases from initial complaint through to resolution.
  • Conduct thorough investigations, gathering evidence, interviewing witnesses, and compiling reports.
  • Assess the severity and risk of each case, making recommendations for interim measures or actions.
  • Ensure cases are progressed in a timely manner, adhering to statutory timeframes and internal policies.
  1. Decision Making:
  • Make informed decisions on whether cases should proceed to formal hearings or be closed at an early stage.
  • Prepare cases for formal hearings, including drafting charges, briefing legal representatives, and liaising with panel members.
  • Provide clear and well-reasoned recommendations for each case, ensuring all decisions are legally sound and in line with regulatory standards.
  1. Stakeholder Engagement:
  • Liaise with complainants, registrants, legal teams, and other stakeholders to ensure clear communication and transparency throughout the process.
  • Act as a point of contact for all parties involved, providing updates and managing expectations.
  • Work collaboratively with other departments, such as legal and compliance teams, to ensure comprehensive case management.
  1. Compliance and Reporting:
  • Ensure all case management activities comply with relevant legislation, regulations, and internal policies.
  • Maintain accurate and up-to-date records on case management systems.
  • Prepare regular reports on case progress, outcomes, and trends for senior management and external bodies as required.
  1. Continuous Improvement:
  • Identify opportunities to improve case management processes and contribute to the development of best practices.
  • Participate in training and professional development opportunities to stay informed of changes in regulatory requirements and industry standards.
  • Assist in the development and review of policies, procedures, and guidance documents related to fitness to practise.


Qualifications and Experience:

  • Essential:
  • Bachelor’s degree in Law, Healthcare, or a related field.
  • Proven experience in case management, preferably within a regulatory or legal setting.
  • Strong understanding of regulatory frameworks, fitness to practise processes, and relevant legislation.
  • Excellent investigative and analytical skills with the ability to assess complex information and make sound decisions.
  • Exceptional written and verbal communication skills, with experience in drafting reports and presenting cases.
  • Desirable:
  • Professional qualification in law or healthcare.
  • Experience working within a regulatory body or professional standards organization.
  • Knowledge of GDPR and data protection principles.


Key Competencies:

  • Attention to Detail: Ability to meticulously review and analyze information, ensuring accuracy and completeness.
  • Decision Making: Confident in making well-reasoned decisions and taking responsibility for outcomes.
  • Communication: Strong interpersonal skills with the ability to communicate effectively with diverse audiences.
  • Problem-Solving: Proactive in identifying issues and finding solutions to complex problems.
  • Resilience: Ability to manage a challenging caseload while maintaining high standards of professionalism and integrity.


Additional Information:

  • This role may require occasional travel to attend hearings or meetings.
  • The successful candidate will be required to undergo a background check in line with regulatory requirements.
  • Flexibility in working hours may be required to meet case deadlines.

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