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Service Advisor

2 months ago

Stourbridge UK, West Midlands, United Kingdom Johnsons Cars Ltd Full time

Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.


With 58 multi-award-winning Dealerships across the UK, we are a trusted name representing 17 car manufacturers. From Volkswagen to Volvo, Honda to Toyota Lexus, we've got it. Established in 1999, our journey has been one of rapid growth and success.


Now, we want you to be a part of our journey as a Service Advisor at our Skoda Dealership in Stourbridge.


Basic Salary of £26,000 with a bonus of £6,000 on top.


Why Johnsons Cars?

We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:

  • Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
  • Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
  • Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
  • More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
  • Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
  • Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.


Role and Responsibilities:

  • To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
  • To ensure all customer expectations and requirements are exceeded throughout.
  • To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
  • The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.


The ideal candidate will:

  • Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
  • Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
  • Have good telephone and face to face customer communication.
  • Have experience working in a Service Advisor role within an automotive environment.
  • Hold a valid UK driving licence.
  • Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.


What We Offer:

Joining our team means you'll be part of a dynamic and rewarding environment. You can expect:


  • 31 days paid annual leave, increasing to 33 with longevity of service.
  • Industry-leading product and manufacturer training to support your growth and success.
  • For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.