Service Delivery Manager

3 weeks ago


Cardiff Wales, Wales, United Kingdom RedRock Resourcing Full time

Service Delivery Manager

Cardiff 1 - 3 times per week

£65k Plus benefits including an up to 30% bonus & private medical insurance


Join an exciting start-up bank as they revolutionise the financial services industry with innovative solutions and a customer-centric approach. They are seeking a talented Service Delivery Manager to lead our service delivery operations and manage key vendor relationships.


As a Service Delivery Manager, you will play a crucial role in shaping the customer experience and operational efficiency of services. You will work closely with cross-functional teams to drive service excellence and implement best practices. The ideal candidate will have a strong background in financial services and a passion for delivering exceptional service in a fast-paced start-up environment.


Key Responsibilities:

- Oversee service delivery operations and ensure high levels of customer satisfaction

-Develop IT service management strategies using your advanced ITIL knowledge

- Monitor service performance metrics and implement strategies for continuous improvement

- Build and maintain strong relationships with clients and stakeholders

- Managing the outsourced delivery of cybersecurity, cloud technology as well as infrastructure management.


Qualifications:

- Bachelor's degree in Business Administration, Finance, or related field

- Minimum of 3-5 years of experience in service delivery management within the financial services industry

- Knowledge of banking products and services or working within an FCA regulated environment would be ideal but not essential

- Strong communication and interpersonal skills

- Ability to thrive in a dynamic and fast-paced start-up environment


Service Delivery Manager

Cardiff 1 - 3 times per week

£65k Plus benefits including an up to 30% bonus & private medical insurance



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