Service Delivery Manager
3 weeks ago
Service Delivery Manager
Cardiff 1 - 3 times per week
£65k Plus benefits including an up to 30% bonus & private medical insurance
Join an exciting start-up bank as they revolutionise the financial services industry with innovative solutions and a customer-centric approach. They are seeking a talented Service Delivery Manager to lead our service delivery operations and manage key vendor relationships.
As a Service Delivery Manager, you will play a crucial role in shaping the customer experience and operational efficiency of services. You will work closely with cross-functional teams to drive service excellence and implement best practices. The ideal candidate will have a strong background in financial services and a passion for delivering exceptional service in a fast-paced start-up environment.
Key Responsibilities:
- Oversee service delivery operations and ensure high levels of customer satisfaction
-Develop IT service management strategies using your advanced ITIL knowledge
- Monitor service performance metrics and implement strategies for continuous improvement
- Build and maintain strong relationships with clients and stakeholders
- Managing the outsourced delivery of cybersecurity, cloud technology as well as infrastructure management.
Qualifications:
- Bachelor's degree in Business Administration, Finance, or related field
- Minimum of 3-5 years of experience in service delivery management within the financial services industry
- Knowledge of banking products and services or working within an FCA regulated environment would be ideal but not essential
- Strong communication and interpersonal skills
- Ability to thrive in a dynamic and fast-paced start-up environment
Service Delivery Manager
Cardiff 1 - 3 times per week
£65k Plus benefits including an up to 30% bonus & private medical insurance
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