Retail Store Manager

3 weeks ago


London, UK, United Kingdom AROMARIA Full time

About Aromaria:

Aromaria, founded in Mexico and now making its mark in the markets of the United States and Europe, is dedicated to enhancing everyday life through the transformative power of aroma. We're not just a luxury interior scent brand; we're a game-changer in the world of olfactory experiences. Proudly, Aromaria has earned a place among Forbes' "30 Promising Companies" for 2023 in Mexico, a testament to our rapid growth and unparalleled innovative prowess. Our expertise is grounded in the science of aromacology, delving into how aroma influences human psychology, memories, and emotions.


About the Role:

As the Manager of our Flagship Store, you'll be the leader driving success. You're not just managing a store; you're cultivating an environment where customers' emotions are crafted through scents. Leveraging your deep knowledge of luxury retail and strong leadership skills, you'll inspire your team to connect with clients personally, offering tailored solutions that transform living spaces. You'll be responsible for maximizing retail sales, maintaining high service standards, and building strong customer relationships. Your role is pivotal in shaping the Aromaria brand experience and ensuring the seamless operation and growth of our premier store.


Key Responsibilities:

· Ensure a high-quality service and advice to create and maintain customer loyalty

· Develop sales at our point of sale with a discerning clientele

· Contribute to the proper running of the outlet by respecting merchandising and ensuring cleanliness

· Address and resolve customer complaints and issues promptly and effectively

· Implement promotional campaigns and seasonal displays

· Support the development and execution of marketing strategies to attract new customers

· Maintain up-to-date knowledge of product offerings and industry trends

· Suggest and implement commercial events and other ways to increase traffic

· Effectively communicate feedback to management on customer preferences and product demand

· Participate in stock management and inventory control

· Handle back-office functions to support the team, including administrative tasks and record-keeping

· Assist in training new team members to maintain high service standards

· Collaborate with colleagues to optimize sales strategies and customer service initiatives

· Ensure compliance with company policies and procedures


Knowledge & Experience:

a) 4+ years of experience in a retail role at a luxury company, ideally in fragrances

b) Previous experience managing retail locations

c) Previous experience working with POS and other retail tools and processes.

d) Track record of meeting and exceeding sales targets

e) Second European language is preferred


Skills & Abilities:

a) Excellent customer service and relationship management abilities

b) Solid understanding of inventory management and stock control processes

c) Excellent communication and interpersonal skills

d) Problem-solving skills and the ability to handle customer inquiries and complaints effectively

e) Knowledge of visual merchandising principles and brand standards

f) Positive attitude, proactive approach, and a passion for the fragrance industry

g) Team-oriented with collaborative skills and a positive attitude


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