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IT Support Analyst

3 months ago

London, UK, United Kingdom Dare Full time

City of London

Permanent, Full-time

Shift rota pattern – 6.30 - 3.30pm and 10.45 - 7.45pm

Who we are

We are an energy trading company generating liquidity across global commodities markets. We combine deep trading expertise with proprietary technology and the power of data science to be the best-in-class. Our understanding of volatile, data-intensive markets is a key part of our edge.

At Dare, you will be joining a team of ambitious individuals who challenge themselves and each other. We have a culture of empowering exceptional people to become the best version of themselves.

What you’ll be doing

The IT & Infrastructure team help facilitate the productivity of all business functions by overseeing the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you’ll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems.

This role is particularly suited to a self-starter with good problem-solving skills. You’ll be the first point of contact for all staff with a query about technology, having an immediate impact on the service to the business and being the face of technology within Dare.

• Take responsibility for responding to user queries and escalating to 3rd line when required.

• Be the primary contact for logging support incidents and requests from end users, keeping users updated with incident progress and upholding the highest standard of professional service.

• Imaging and deployment of Windows desktop and laptop machines, as well as tracking of assets from onboarding to deprovisioning—lifecycle management.

• Onboarding and offboarding of new and departing employees, including user account administration.

• Producing clear and concise documentation and procedures for administrative tasks.

• Provide support for various in-house and 3rd party trading applications within defined SLAs.

• Understanding user requirements and being able to prioritise and escalate issues as required.

• Testing and evaluating new technology.

• Ensuring Audio/Video systems are operational and maintained.

• Logging all calls on the call logging system and proactively seeking to reduce reoccurring issues.

• Carrying out routine maintenance tasks as required.

• Managing desk moves and changes as required by the business.

• Maintaining asset stock levels to ensure availability and resilience.

• Monitoring critical escalation channels and picking up the calls within defined SLAs.

What You’ll bring

• Experience supporting Microsoft domain, server stack and Office 365 accounts and services.

• Experience with supporting and provisioning mobile devices.

• Experience with Active Directory management experience.

• Experience troubleshooting hardware, software, and basic networking issues.

• Experience supporting and troubleshooting printers and copiers.

• Previous experience with demanding service levels and use of ticketing systems.

• An ability to participate in shift and on-call rota to support business and trade priorities.

• Ability to prioritise issue resolution based on business risk.

• Ability to effectively capture user requirements and propose suitable solutions.

• Proven ability to handle challenging, rapid-response user support.

• Previous trade floor support experience or experience in a financial institution.

Desirable

• Azure Active Directory / AWS.

• Scripting (Powershell, VBA etc.).

• Knowledge of basic trading concepts.

Benefits & perks

• Competitive salary

• Vitality health insurance and dental cover

• 38 days of holiday (including bank holidays)

• Pension scheme

• Annual Bluecrest health checks

• A personal learning & development budget of £5000

• Free gym membership

• Specsavers vouchers

• Enhanced family leave

• Cycle to Work scheme

• Credited Deliveroo dinner account

• Office massage therapy

• Freshly served office breakfast twice a week

• Fully stocked fridge and pantry

• Social events and a games room

Diversity matters

We believe in a workplace where our people can fulfil their potential, whatever their background or whomever they are. We celebrate the breadth of experience and see this as critical to problem-solving and to Dare thriving as a business. Our culture rewards curiosity and drive, so the best ideas triumph and everyone here can make an impact.

Please let us know ahead of the interview and testing processes if you require any reasonable adjustments or assistance during the application process.

We’re also proud to be certified a ‘Great Place to Work’.