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Customer Experience Transformation Manager
4 months ago
Sitting within the Business Transformation team, this role is pivotal in affecting the Rotork Customer Experience and driving change in the Customer Journey.
As Business Transformation Manager for Customer Experience, you will be responsible for driving customer value, designing excellent company-wide business processes to support effective customer delivery, and will drive a transition to more intentional Customer Experiences.
You will work in partnership with the Senor Business Transformation Manager, the Head of Business Transformation as well as the PMO function to lead and deliver a range of key Transformation initiatives to improve end-to-end Customer Experience.
This role would suit someone who knows how to put the customer first, who can lead the hearts and minds of the business through the story you tell to influence and implement change.
Experience Requirements:
- Strong track record of leading successful business transformation relating to customer experience
- Expert knowledge of structured process, innovation, problem-solving tools/methodologies and customer journey mapping.
- Strong analytical background, highly numerate with an ability to tell stories through data as well as an acute attention to detail
- Demonstrated experienceimpressing and influencing customers and key internal stakeholders and influencing across a matrix
The Successful Candidate:
- Will be customer centric
- Showcases an innovative and creative approach
- Is an excellent communicator who embraces collaborative working
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
