Technology Trainer

2 months ago

London, UK, United Kingdom myGwork Full time

This job is with Clifford Chance, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.


Job Description

The Role

As part of a dynamic team reporting to the UK Technology Learning and Development Manager, you will be responsible for delivering technology training to our internal clients, which include both lawyers and business professionals. You will focus on a range of technologies from AI and Microsoft 365 to bespoke Clifford Chance developed systems and software. Your role will involve developing training materials such as QR codes, online materials, videos, and animations. You will support our Tech Hub contributing to its success alongside your colleagues from Regional Technology Services (this team includes L&D, London 2nd Line, Audio Visual and the Legal Technology Advisors) with L&D Advisory, concierge services and delivering 121 and group training and demonstrations.

Who you will work with

You will work closely with the UK Technology Learning and Development team, the Regional Technology Services team and the Global Technology Learning and Development team.

What you will be responsible for

Training

  • Professional Training Delivery: Provide technology training both in-person and remotely to our UK clients and our clients globally to support other regions
  • New Joiner Inductions: Inducting new joiners to the firm
  • Technology Training and Advisory: Supporting our wider teams with technology training and advisory
  • High Quality Training Materials: Create and deliver high quality training material which optimises the use of team time and resources
  • eLearning Development: Develop eLearning courses, videos and other online tools to provide short, self-help methods of supporting our users globally
  • Incorporate Consumer Market Trends: Take the trends and best practice from the consumer market (YouTube videos etc) and bring them into the corporate environment.

Tech Hub Support

  • Integrating into a Dynamic Team: Collaborate with a forward-thinking team that leads by example and embraces cutting-edge technologies, including AI, to drive innovation and excellence. Blended Learning & Development Delivery: Design and deliver a comprehensive L&D program that combines various methods, including 1-2-1 sessions within the Tech Hub, to cater to diverse learning needs.
  • Utilising Latest Technologies: Leverage the latest technological advancements to enhance training effectiveness and ensure learners are equipped with up-to-date skills and knowledge.
  • Supporting Continuous Improvement: Actively contribute to the continuous improvement of training programs by incorporating feedback and staying abreast of industry trends and best practices.
  • Tech Hub Concierge: Acting as a concierge by logging clients into our Tech Hub and guiding them to the right person to resolve their queries.
  • 121 Training Sessions and Live Demonstrations: Hosting 121 training sessions and live demonstrations to help clients make the most of their technology.
  • L&D Advisory and Occasional Assistance: Providing L&D advisory and on rare occasions assistance with opening or closing the tech hub may be required.

Practice Area support

  • Enhancing User Knowledge: Increase the functional knowledge of our users through a mix of eLearning and written material, Tech Bars, training and 1-2-1 desk-side visits
  • ServiceNow Call Management: Own, resolve and escalate ServiceNow calls, working with other resolution teams when necessary. Where calls need to be escalated to another team, ensure that ownership has been transferred
  • Adapting to Technological Changes: Ensure that you continue to adapt to the ever changing face of technology, with users having services on many different hardware and software platforms

Knowledge Management

  • Subject Matter Expertise: Maintain expert knowledge of our applications and their business use

Client Focus

  • Know Your Client: Maximise face-to-face contact with your client in any interaction, whilst being mindful of the fact that we are working with typically time-starved clients
  • Task Ownership: Provide a high degree of initiative and a willingness to accept ownership of tasks, keeping the client's interests at the forefront of all activity
  • Problem Resolution: Ensure that any issues are dealt with promptly and remediated appropriately

What you will do

Operational

  • Working within our team, you will be responsible for the delivery of Technology training to support: our business-as-usual requirements, contributing towards small-and large-scale regional and global projects, inductions and occasionally ad-hoc practice area, departmental or 121 training requests
  • You will be responsible for the creation of training collateral and content to support our deliveries including but not limited to: ELearning, Video creation and edits, reference guides, intranet content creation and edits, client email communications etc.
  • You will support the team with administrative tasks as a result of working within a learning environment including adding / administering courses etc. within our Learning Management System, managing Rosters etc.
  • You will support the Tech Hub with concierge, 121 and group demonstrations and training. You will undertake tasks to support the Tech Hub.
  • Managing priorities and ensure you can multi-task in this fast paced and ever-changing environment

Team

  • Attendance at Team meetings
  • Working together to support our business-as-usual requirements and managing our available resource
  • Following processes for Quality Assurance

Qualifications

Your career experience so far

  • A natural curiosity about software and technology.
  • Excitement about new functionality and the ability to explain its benefits.
  • Enthusiasm for technology that is infectious, coupled with emotional intelligence.
  • Experience in training or teaching is preferable.
  • Familiarity with AI, Copilot, or ChatGPT is a bonus.
    COLF/CDOL certifications are advantageous but not essential.

You will have experience of working in a large firm or company and are comfortable working to tight deadlines whilst maintaining quality standards.

You will have ideally authored eLearning and Videos and be able to compile other end-user training collateral as well as publishing this content to various platforms.

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Given Learning and Development is the department you will be part of, there are many learning opportunities both internally and externally. We have previously partnered with the Learning and Performance Institute to upskill our colleagues when required.


Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Hybrid Working

Due to the nature of this role, office attendance is required for more than our 'balanced' hybrid working policy. The expectation for this role is to be working in the office for 100% of your time and shift work between 8:00 and 18:00. Please see our careers site for further information on our working environment.


Additional Information

What we offer including our broad range of benefits and working environment

When you join Clifford Chance, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits. For more information on what we offer specifically in the UK, please visit our What We Offer page on our career site.

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.

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