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Guest Relations Executive

4 months ago

Windsor Berkshire, Windsor & Maidenhead, United Kingdom Fairmont Windsor Park Full time
Guest Relations Executive - Fairmont Windsor Park

Located in a beautiful country setting with over 200 bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

Guest Relations Executive Competitive plus great benefits

We treat our people like family and our guest like royalty

Fairmont Windsor Park are looking for a Guest Relations Executive devoted into turning moments into memories for our guests. We have an exciting opportunity for a Guest Relations Executive dedicated in delivering amazing service all day every day.

In partnership with Accor, the Arora Group is bringing the iconic Fairmont brand to the Windsor area, which promises to be a superb retreat adjacent to Windsor Great Park and Savill Gardens.

Located in a beautiful country setting with over 200 bedrooms including over 30 opulent suites, the hotel will also feature fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

As a Guest Relations Executive, you are responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the services they receive meets or exceed their expectations.

What we are looking for:

  • Previous experience as a Guest Relations Executive or Reception Supervisor in a hotel would be beneficial but not essential
  • Your passion will be to wow our guest with amazing service and maintains contact with VIP’s and regular guests during their stay
  • You will be obsessed about brand standards and genuinely care about guest experience before, during and after their stay
  • You will have the ability to remain calm during difficult situations or in a very busy environment

What do we offer:

Our Guest Relations Executive receives some excellent Company benefits:

  • A competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Free Meals on shift
  • Pension cover
  • Accor Benefits

Apply now to be our new Guest Relations Executive