Night Supervisor

7 days ago

South West London London, London, United Kingdom Jumeirah Full time

Night Team Leader Rooms - Jumeirah Carlton Tower

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of Londons most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.

Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the citys largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Night Team Leader to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

Motivating and guiding the team to achieve organizational/departmental goals.

Developing and implementing a timeline to achieve targets.

Delegating tasks to team members.

Lead the team by example by demonstrating compassion, honesty, and integrity.

Ensure all personnel, clients and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable.

Brief staff regarding duties before shift starts.

Responsible for preparing reports and maintaining appropriate filling systems.

Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor.

Highlight any technical glitches promptly.

Deal with guests enquiries & complaints professionally, record any relevant details and notify the supervisor.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Excellent listening skills and customer orientation.

Adaptability and appreciation of cultural diversity

Passion for driving excellence

Adaptable and flexible

Possess interpersonal skills

Showcases Empathy Technical Competencies.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes:

Competitive salary + excellent service charge

Extra holiday for significant Birthdays (21,30,40 etc.)

Life insurance

Jumeirah perks website access discount

F&B and Spa treatment discount

One and a half times pay for work during bank holidays

Dry cleaning of uniform or Business attire

Meals on duty

Employee assistance programs

Wellness benefits Chiropodist, Flu jabs, and more

Taxi service after hours

Social events & recognitions programs

Ongoing training & development

Wedding/Baby gift

Cycle scheme

Internal transfer scheme

Eye test and discount for VDU users

Dental cash back plan

External transfer scheme

Applicants must be living and eligible to work in the UK.


AMRT1_UKCT

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